Loss Prevention Manager
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Loss Prevention Manager

Marriott Worldwide

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Loss Prevention Manager

À propos du poste

Job Number 23096166
Job Category Loss Prevention & Security
Location Manila Marriott Hotel, 2 Resorts Drive, Newport World Resorts, Manila, Philippines, Philippines VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Job Overview:

Manages the daily functions of the department to ensure protection of hotel assets, associates, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures.  Trains staff in established emergency procedures and implements accident and fire prevention procedures.  Position focuses on ensuring guest and associate satisfaction while achieving the operating budget.

DUTIES & RESPONSIBILITIES

Communicating, Monitoring, and Ensuring Safety Standards 

  • Communicating the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.


Demonstrating Leadership

  • Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


Developing and Building Teams

  • Encouraging and building mutual trust, respect, and cooperation among team members.


Implementing Controls to Manage Risk

  • Implementing action plans to monitor and control risk.


Exceeding Customer Expectations 

  • Providing services that are above and beyond for customer satisfaction and retention.


Communicating with Supervisors, Peers, or Subordinates

  • Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.


Training and Teaching Others

  • Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.


Coaching and Developing Others

  • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.


Resolving Conflicts and Negotiating with Others

  • Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.


Modeling Appropriate Behaviors

  • Serving as a role model to demonstrate appropriate behaviors.


Assisting and Caring for Others

  • Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.


Guiding, Directing, and Motivating Subordinates

  • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.


Making Decisions and Solving Problems

  • Analyzing information and evaluating results to choose the best solution and solve problems.


Managing Daily Operations of the area or department

  • Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.


Communicating Information Timely

  • Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.


Specific Tasks

  • Trains officers to ensure that they report and document all safety hazards and improper lighting to the appropriate departments through the hotel work order system.
  • Follows up on all unusual activities in and around the hotel that would impair the well-being of guests and associates.
  • Enforces brand Standard Operating Procedures through documentation efforts.
  • Ensures that a monthly checklist is developed for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
  • Ensures that patrols that incorporate an inspection tour recording system encompass all areas of the hotel's interior and exterior.


Other                                                                                                                                                                     

  • Performs other duties as assigned to meet the business needs.


Candidate’s Profile:

Skills and Knowledge

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective operations for the protection of people, data and property.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Fermé

Loss Prevention Manager

Manila, Philippines

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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