Revenue Manager - ME LISBON“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟MISSION:
Maximise the RevPar of the hotel under their responsibility, managing the hotel's pricing strategy on a daily basis, and under the supervision of the leader, produce and execute the different actions that ensure the best performance.OPERATIONS
Ø Design their hotel’s RM strategy to maximise the portfolio’s RevPAR and EBITDA.
Ø Responsible for the design of the segment pricing strategy and follow up on a daily basis.
Ø Monitoring Duetto's pricing rules on which pricing decisions are based and ensure that they have the right strategy for each market segment and time period. Ensure that the system is up to date and correct.
Ø Review and analyse pick ups daily, weekly and monthly reports both with their team (Revenue Executives) and with their counterparts in other departments (sales, e-commerce, marketing), and with their superiors (Head of).
Ø Analyse daily, weekly and monthly pick up reports and market trends from the different perspectives of market segment, source of business, room type, point of sale, etc., to ensure constant optimisation of the pricing strategy.
Ø Review, monitor and control the production and evolution of the different distribution channels (GDS, IDS, Melia.com, hotel direct...) and market segments.
Ø Responsible for the design of a pricing strategy and room type supplement strategy that maximises revenue from superior rooms and rooms with attribute. Monitor the performance of typologies, designing action plans for categories whose performance is not in line with expectations.
Ø Leading their hotel’s upselling strategy at the three key moments: booking, pre-arrival and arrival at the hotel.
Ø Responsible for implementing an aggressive overbooking strategy to ensure revenue maximisation, driving crosselling opportunities between nearby hotels.
Ø Responsible for deciding participation in low hotel campaigns as well as segment discount levels, keeping the focus on RevPAR maximisation.
Ø Oversee and validate the group and event quotation process, ensuring that the operations team follow pricing instructions.
Ø Coordinate the rate pyramid strategy.
FORECASTING AND BUDGET
Ø Responsible for the generation of weekly and periodic forecasts for their hotel.
Ø Generate minutes and action plans for each forecast, ensuring the feasibility of the actions planned to address the challenges analysed in the forecast.
Ø Create their hotel’s annual budget, as well as the necessary periodic revisions or ad-hoc reforecast.
Ø Analyse and monitor their hotel's trade fair periods and peak dates. Increase the hotel's RGI during high demand periods.
Ø Ensures that the pricing strategy positions the hotel appropriately in the market vs the competitors.
REPORTING AND DATA ACCURACY
Ø Prepare and lead their hotel’s business review meetings.
Ø Ensures, together with the Yield executive team, the accuracy of the data presented in the reports.
Ø Oversee the correct entry of reservations and group booking blocks into the system by the reservation teams.
DIRECT CHANNEL AND PROFITABILITY
Ø Use the tools at their disposal to seek OTAs disintermediation as well as other commission-based channels (LX, discounts and Meliá Rewards programs).
Ø Ensure prioritisation of the direct channel, especially at times of high demand, through reporting and monitoring.
Ø Compile the different strategies with the ultimate goal of disintermediating the OTAs and other intermediaries booking process.
Ø Participate in the preparation of their department's budget according to the set guidelines.
Ø Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the Business Partner. Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner.
Ø Participate in the preparation of projections by providing information on their department.
Ø Analyse the reason for deviations, participate in the definition of corrective actions and promote the implementation of corrective actions within their department.
Ø Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results and identify opportunities for improvement with the support of the Business Partner.
Ø They are aware of the hotel’s economic results, as well as the impact of their department on them. Convey detailed information to their team.
Ø To ensure the fulfilment of their department’s economic goals while being aware of the hotel’s economic goals, as well as their fulfilment. Convey information to their team, clearly.
Ø They are responsible for all orders, both for the purchase of materials and for the contracting of services, for their department, as well as for placing and confirming them in accordance with the established procedure.
Ø Control and monitoring of their area’s Operational PAI, respecting the timings set by the company.
Ø Ensure compliance with the applicable regulations in the daily processes of their department, which affect the department's performance and internal control.
Ø Collaborate on departmental review points during audits and establish action plans to address the reported issues.
Ø Analyse and solve possible incidents that may arise within the department, which are reported through the cash and production control that is carried out daily by the administration department or MHS.What are we looking for?
- Minimum 2/3 years of experience in the role
- High Level of English and Portuguese will be a plus
Because belonging to the great Meliá family is being VIP
- University Degree in Tourism, Finance oe Economics
- Knowledge and experience in Pricing, Forecasting, Benchmarking
- Knowledge of the Opera, Switch, Duetto will be valued.
- Knowledge of SAP.
- Knowledge of hotel operations.
- Demonstrate strong analytical and numerical skills.
- Ability to inspire and lead a team by example. ·
- Ability to work under pressure while always paying attention to detail.
- Leadership, proactivity, and initiative.
You will enjoy My MeliáRewards
which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the My MeliáBenefits
programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉 At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP
People. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
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