We are currently looking for a dynamic and experienced Head of Sales Premium hotels to join our team at the Cluster Sales Office in Milan.
Responsible for achieving the budget of the Premium hotels in Italy (Me Milan il Duca, Tenuta di Artimino in Tuscany and the new opening Gran Melia in Milan).
MISSION: Responsible for achieving the budget of the hotels in the segment for which they are responsible or the geographical areas to them with a vision of the business source. Attract, develop and retain accounts and carry out the actions defined in the sales action plan to achieve and exceed the quantitative and qualitative objectives in the hotel Business Plan.
Assist in the preparation of budgets for the assigned segment and/or markets and sectors and in the preparation of the hotel Business Plan
Monitor the achievement of objectives with the accounts under their direct responsibility, as well as the Key, Strategic and Advanced accounts that show potential for their hotels, coordinating the monitoring of the latter with their respective Account Managers
HOTEL BUSINESS PLAN
Participate in the strategic planning phase of the department and preparation of the hotel Business Plan
Prepare and implement the actions defined in the sales action plan to achieve and exceed the quantitative and qualitative objectives for the segment, geographic area or sectors assigned to their portfolio.
Coordinate and ensure the inclusion of their hotels in action plans for the different segments and with Account Managers depending on the needs of the hotels
Preparation of the reports required for the Business Review
Manage local accounts not assigned to Account Managers. Promote hotels to local accounts along with global MHI programmes and tools such as MeliaPro Rewards, TravelLabs, etc.
Sign up new local accounts and generate new business opportunities for the company. Coordinate with Sales Development so that accounts can be assigned for those accounts in which there is greater potential for other destinations/hotels
Receive and manage requests from account customers (from their assigned segments, geographical areas or sectors) and respond to those requests (coordinating with the Account Manager if it is an assigned account)
Prepare and complete Corporate RFPs, Tour Operator Contracts, MICE Agreements, etc., and negotiate directly with the account or through the Account Manager for the account. Prepare the Business Case required to attract new accounts.
Personally monitor the accounts for each hotel and act as a point of contact for any possible incidents with accounts, assuming ultimate responsibility for closing the incident and offering a solution to the customer.
Detection of new business opportunities in the different business segments in traditional markets and prospecting for accounts in potential new markets for the destination, directly in the market itself or with the help of incoming travel agencies or tourism organisations
Negotiation of agreements for each of the hotels, along with their drafting, signature and upload to the relevant internal platform. Communicate any such agreements and coordinate with the departments involved.
Coordinate with the Group Sales Manager any request for a meeting or group that their accounts/markets may make for the hotels in the area, provide personal support to close the deal
Coordinate with the Group Desk and through the Cross-selling programme any meeting or group request their accounts or commercial visits may generate for other MHI hotels
Attend the assigned events and sales actions organised by third parties or by MHI
Participate in the preparation and implementation of the Preopening Action Plan for the hotel
Create a calendar of site inspections prior to the opening of the hotel for both local accounts and for key accounts in coordination with the Segment Managers.
Propose specific campaigns with accounts under their responsibility and ensure their correct distribution.
Actively participate in local professional organisations and forums related to the Corporate, MICE and Travel Industry segments
Keep local companies and associations updated with news on the hotels in the area to enhance their visibility
Maintain a fluid commercial relationship with key tourism organisations and related professional organisations in the area (Convention Bureaux, Tourism Offices) and take part in jointly planned actions (fam trips, promotional trips, etc.).
Promote and develop virtual sales activities for the hotels in the area to reach a greater number of customers in a more efficient and dynamic way within the MeliaPro TravelLabs environment.
Coordinate and attend fam trips in hotels in the area
Plan and implement site inspections of all types and for all segments in the hotels under their responsibility
Ai sensi dell’art. 13 del Regolamento Generale sulla Protezione dei dati personali 2016/679 (GDPR), La informiamo che i Suoi dati personali riferiti al curriculum vitae fornito volontariamente, saranno trattati esclusivamente da Sol Meliá Italia S.r.l., titolare del trattamento con sede in Via Masaccio 19 - 20149 Milano, al solo fine di valutare una possibile candidatura all’interno nei nostri hotels nel rispetto dei principi di sicurezza sanciti dal GDPR. La base giuridica del trattamento si basa sul consenso dell’interessato. Non comunichiamo i dati a terzi e non facciamo profilazione. Al momento dell’eventuale colloquio sarà cura dell’ufficio risorse umane dell’hotel fornire un’informativa dettagliata sul trattamento dei dati personali. In ogni caso i dati personali saranno conservati per 12 mesi all’interno dei quali ci riserviamo di contattarLa.
Può esercitare i Suoi diritti contemplati dagli articoli 15 e s.s. del GDPR scrivendo al nostro Responsabile per la protezione dei dati personali all’indirizzo email: email@example.com oppure può contattare direttamente l’ufficio Risorse umane dell’hotel Melià Milano all’indirizzo email firstname.lastname@example.org
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
Minimum 3 year experience in the same position. Proven sales track record is a plus. Strong decision making, selling, negotiation and interpersonal skills. Ability to organize, delegate and work under pressure are requirements for this post. Coach and development skills are also expected. Must maintain a professional appearance and conduct personal behavior in a mature professional business manner where representing the hotel or company.
Langue requise: Italien. Anglais est un plus
The Meliá Milano is renowned for offering the highest degree of exclusivity. Every corner of the hotel is carefully designed for you to enjoy an unforgettable experience.