Description du poste
Chessington World of Adventures Resort, Leatherhead Road
Chessington, SURREY, KT9 2NE
Chessington World of Adventures Resort is the UK's wildest adventure! With our Theme Park, Zoo, and our spectacular Hotel, there are plenty of roaringly exciting career paths available. We're also a part of the Merlin Entertainments family - associated with attractions like SEA LIFE, LEGOLAND Parks, Madame Tussauds and More!
We're currently looking for a Commercial Admin
About the Role
Guests visit Chessington World of Adventures Resort for Britain’s wildest day out and working behind the scenes is just as important as being on the front line. You will be supporting the Commercial teams across the resort whilst still benefiting from the fun atmosphere that working at a Theme Park brings.
The main function of this role will be to support the VIP department to ensure a smooth operation from first enquiry through to finding out exactly what our guests thought of their experience. You will be responsible for securing bookings, responding to enquiries through emails and phonelines and ensuring all guests receive VIP customer service. As a central point of communication, you will also offer support to the commercial managers and team leaders as required and will occasionally help the front line operation on peak days.
You will be a strong communicator with bags of enthusiasm, energy and the ability to remain calm under pressure. Ideally, you will have strong computer skills, be very organised and able to multi-task efficiently under pressure and meet deadlines. You should have great attention to detail and enjoy delivering memorable experiences for our guests from their very first correspondence. You need to be able to think fast, work at pace and have a real passion for driving high standards.
Ask yourself these questions:
- Do you understand the importance of delivering exceptional customer service?
- Do you have the skills to multi-task under pressure?
- Do you have meticulous organisational skills?
- Can you drive sales in a target-based environment?
Previous Administration and Sales Experience is preferred but not essential. You will also be able to effectively work with numbers, along with a basic math understanding.
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include an hourly rate of £8.91 and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.