Description du poste
In line with MSC Cruises policies and procedures and under the supervision of the Maître D’Hôtel, the Assistant Maître D’Hôtel supervises all dining service team members and in order to provide excellent service to guests.
• Assists the Maître D’Hôtel, ensuring compliance with quality and sanitation standards and procedures in all restaurants, crew mess rooms and room service;
• Inspects that all restaurant service stations are clean and the mise en place is correct before and after every service;
• Controls the daily work of dining service crew in the assigned restaurant;
• Motivates the dining service staff to improve food & beverage revenues;
• Handles and resolves guest complaints regarding dining quality and service;
• Supports the Maître D’Hôtel in their cost control responsibility through close monitoring of the inventory.
• Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French);
• Education within hotel/catering industry or equivalent experience in 4/5 star restaurant, hotel or resort;
• Computer literacy;
• Good management and organisation skills;
• Sales orientated;
• Interpersonal and communication skills;
• Passion about hospitality and customer service driven;
• Cruise industry experience is an advantage;
• STCW95 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
• A recognised medical certification is required before starting to work on board.
• Possess a valid passport and when possible a seaman book copy.
MSC Cruises is the fastest-growing cruise line in the world. Headquartered in Geneva, Switzerland, MSC Cruises is part of the Cruises Division of MSC Group, the privately-held Swiss-based leading shipping and logistics conglomerate.
MSC Cruises’ fleet of 17 modern and innovative ships is one of the most environmentally-advanced in the industry. The Company is committed to environmental stewardship and works to minimise and continuously reduce the environmental impact of its fleet both while at sea and ashore by employing innovative marine and environmental technologies. With a long-term goal to achieve zero emissions, MSC Cruises became the first major global cruise line to offset 100 per cent of its ships’ carbon emissions.
An industry-unprecedented €11.6 billion plan will see MSC Cruises’ contemporary fleet increase to 25 ships by 2027. Additionally, MSC Group’s Cruises Division is investing an additional €2 billion in a new luxury cruise brand comprising four super-yacht ships, launching one per year between 2023 and 2026.
Sailing to nearly 250 destinations across five continents, MSC Cruises brings together more than 180 nationalities from around the world, offering an enriching and immersive cruise experience inspired by the Company’s European heritage. Expect to find international dining, world-class entertainment, award-winning family programmes and the very latest guest-friendly technology onboard.
MSC Cruises is the only company in the world to receive the "7 Golden Pearls" award from Bureau Veritas, the global certification agency, in recognition of its high level of quality management and environmental responsibility. The Company has also achieved ISO 9001 and ISO 22000 certification for the quality and food safety of all aspects of its catering, both on shore and on board. Furthermore, MSC Cruises believes that global leadership brings increased responsibility towards the physical and human environments in which it operates. As such, a long term partnership with UNICEF was undertaken in 2009 to support UNICEF’s efforts at first to provide education to under privileged children in Brazil and anti-malaria solutions in various African countries. The partnership was renewed in 2014 to tackle malnutrition in developing countries and in emergency situations. Since the beginning of the partnership, over four million euros were raised.