Description du poste
The Junior Jeweler looks after the exclusive shop section selling fine jewellery and watches , related to the luxury products and drives maximum sales results by providing outstanding customer service, good knowledge of products and brands as well as their expertise and advice.
•Follows and understands the company's environmental policy, rules and regulations at all times;
•Applies the daily working program for specific cruise itinerary to maximize passenger flow on sales floor;
•Keeps all merchandise properly displayed and priced at all times;
•Customises selling approach to different guest targets;
•Builds relationships and trust with all Customers to improve their shopping experience and increase opportunities for purchasing;
•Handles Customer complaints professionally and with a problem solving mind-set;
•Consistently exceeds selling targets;
•Makes regular use of add-selling, cross-selling and any other known selling techniques;
•Monitors levels of products in stock, receives and properly stores products delivered with a supervision, according to procedures and in a timely manner.
•Passion for selling a wide assortment of high-end jewelry and luxury products in a sophisticated retail environment aboard a luxury cruise ship. Knowledge of luxury brands/products and related selling techniques;
•Excellent communication and negotiation skills;
•Preferably similar experience in other luxury brands or in a position implying contacts with VIP customers. Previous experience on cruise lines is a plus;
•Proficient speaking, reading, and writing skills in English, and with a fluent level in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as a plus
Possess a valid passport and when possible a seaman book copy.
MSC Cruises is the fastest-growing cruise line in the world. Headquartered in Geneva, Switzerland, MSC Cruises is part of the Cruises Division of MSC Group, the privately-held Swiss-based leading shipping and logistics conglomerate.
MSC Cruises’ fleet of 17 modern and innovative ships is one of the most environmentally-advanced in the industry. The Company is committed to environmental stewardship and works to minimise and continuously reduce the environmental impact of its fleet both while at sea and ashore by employing innovative marine and environmental technologies. With a long-term goal to achieve zero emissions, MSC Cruises became the first major global cruise line to offset 100 per cent of its ships’ carbon emissions.
An industry-unprecedented €11.6 billion plan will see MSC Cruises’ contemporary fleet increase to 25 ships by 2027. Additionally, MSC Group’s Cruises Division is investing an additional €2 billion in a new luxury cruise brand comprising four super-yacht ships, launching one per year between 2023 and 2026.
Sailing to nearly 250 destinations across five continents, MSC Cruises brings together more than 180 nationalities from around the world, offering an enriching and immersive cruise experience inspired by the Company’s European heritage. Expect to find international dining, world-class entertainment, award-winning family programmes and the very latest guest-friendly technology onboard.
MSC Cruises is the only company in the world to receive the "7 Golden Pearls" award from Bureau Veritas, the global certification agency, in recognition of its high level of quality management and environmental responsibility. The Company has also achieved ISO 9001 and ISO 22000 certification for the quality and food safety of all aspects of its catering, both on shore and on board. Furthermore, MSC Cruises believes that global leadership brings increased responsibility towards the physical and human environments in which it operates. As such, a long term partnership with UNICEF was undertaken in 2009 to support UNICEF’s efforts at first to provide education to under privileged children in Brazil and anti-malaria solutions in various African countries. The partnership was renewed in 2014 to tackle malnutrition in developing countries and in emergency situations. Since the beginning of the partnership, over four million euros were raised.