Description du poste
In line with the Yacht Club luxury concept, the Yacht Club Concierge is involved in the daily Conciergerie operational duties and ensures appropriate guest engagement, anticipating guests' needs and exceeding their expectations. The YC Concierge leads the YC Guest Service Agents in order to achieve an impeccable hospitality experience.
•Welcomes guests with a warm and friendly disposition, making them feel at ease;
•Provides information and general assistance to guests;
•Answers phone calls and attends to guests' requests in a professional and timely manner;
•Handles guests' complaints immediately;
•Performs all necessary administrative tasks;
•Manages a variety of financial transactions: cash deposit in guest's account, credit card transactions and he/she is responsible of a cash float;
•Provides training to the Yacht Club Guest Service Agents and leads by example.
•Fluent English, oral and written and at least 3 additional European languages among Italian, Portuguese, German, Spanish and French; Mandarin knowledge is a plus;
•High School certificate;
•Extensive experience as Concierge/Front Desk Supervisor in luxury resorts and/or cruise ships;
•Excellent communication and customer care skills;
•Problem solving and stress tolerance skills;
•Excellent organisation and managerial skills;
•Teamwork in a multicultural environment;
•Knowledge of Fidelio System;
•Proficient use of Microsoft Office and Publisher.
MSC Cruises is the fastest-growing cruise line in the world. Headquartered in Geneva, Switzerland, MSC Cruises is part of the Cruises Division of MSC Group, the privately-held Swiss-based leading shipping and logistics conglomerate.
MSC Cruises’ fleet of 17 modern and innovative ships is one of the most environmentally-advanced in the industry. The Company is committed to environmental stewardship and works to minimise and continuously reduce the environmental impact of its fleet both while at sea and ashore by employing innovative marine and environmental technologies. With a long-term goal to achieve zero emissions, MSC Cruises became the first major global cruise line to offset 100 per cent of its ships’ carbon emissions.
An industry-unprecedented €11.6 billion plan will see MSC Cruises’ contemporary fleet increase to 25 ships by 2027. Additionally, MSC Group’s Cruises Division is investing an additional €2 billion in a new luxury cruise brand comprising four super-yacht ships, launching one per year between 2023 and 2026.
Sailing to nearly 250 destinations across five continents, MSC Cruises brings together more than 180 nationalities from around the world, offering an enriching and immersive cruise experience inspired by the Company’s European heritage. Expect to find international dining, world-class entertainment, award-winning family programmes and the very latest guest-friendly technology onboard.
MSC Cruises is the only company in the world to receive the "7 Golden Pearls" award from Bureau Veritas, the global certification agency, in recognition of its high level of quality management and environmental responsibility. The Company has also achieved ISO 9001 and ISO 22000 certification for the quality and food safety of all aspects of its catering, both on shore and on board. Furthermore, MSC Cruises believes that global leadership brings increased responsibility towards the physical and human environments in which it operates. As such, a long term partnership with UNICEF was undertaken in 2009 to support UNICEF’s efforts at first to provide education to under privileged children in Brazil and anti-malaria solutions in various African countries. The partnership was renewed in 2014 to tackle malnutrition in developing countries and in emergency situations. Since the beginning of the partnership, over four million euros were raised.