Night Receptionist
À propos du poste
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
- Département: Service Clients Réception
À propos de vous
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Flexibility to work night shifts
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in cash handling
- Langues requises: Anglais et Italien.
L'entreprise
Nestled in a private 15-acre Mediterranean park on Rome’s highest hilltop, the Rome Cavalieri, A Waldorf Astoria Resort is the only luxury resort in the Eternal City.
Offering breath-taking panoramic views of Rome, with St. Peter’s Dome in full view, it is located just minutes from the historic centre.
Home to Europe’s most prestigious private art collection, the museum-worthy masterpieces are displayed throughout the public areas and Suites. The collection includes an astonishing triptych by Venetian artist Giambattista Tiepolo in the main lobby, as well as four limited edition “Dollar Signs” by Andy Warhol, on private view in the Penthouse Suite.
Under the direction of internationally celebrated Chef Heinz Beck, La Pergola is the first and only three-star Michelin restaurant in Rome, and boasts one-of-a-kind panoramic views over the Eternal City.
Leisure facilities include the award-winning Cavalieri Grand Spa Club, offering an array of exclusive beauty and relaxation treatments, a Turkish bath, saunas, a cutting edge fitness area, 1 indoor pool/3 outdoor pools including a children’s pool with a spacious sundeck surrounding the park. Two red-clay tennis courts and an 800-meter long fitness trail are located in the hotel’s verdant private park.
All 370 luxurious and finely appointed guest rooms and Suites are exceptionally spacious each with its own private balcony. Guests staying in Imperial Rooms and Suites enjoy complimentary access to both the Grand Spa and the services of the exclusive Imperial Club.
Enhanced by the genuine True Waldorf Service, the Rome Cavalieri is one-of-a-kind hotel delivering experiences beyond compare.
