Concierge

À propos du poste

The Concierge is responsible for providing a variety of personalized services and information to entitled guests. Actively listens and extends assistance to resolve all guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person with a great sense of humor. Concierge must possess outstanding hospitality, focused customer service, strong communication organizational skills and effective decision-making abilities. Maintaining a high level of professional appearance and demeanor is essential.

QUALIFICATIONS:

Minimum hiring, language and physical requirements to perform the job.
- Proven exceptional customer service skills to interact with guests in a considerate, professional and positive manner by showing concern and listening actively.
- Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
- Ability to operate basic office equipment, including telephones, computers and copy machines etc.

Language Requirements

- Ability to speak English clearly, distinctly and cordially with guests.
- Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
- Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is preferred.

L'entreprise

Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.

Voir le profil

Concierge

Miami, FL, États-Unis

Temps plein, 8 mois

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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