Guest Services Agent
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Guest Services Agent

Sheraton Grand Hotel, Dubai



Guest Services Agent

À propos du poste

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

Rewards for work, benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

• Ensure that services provided are in harmony with our Sheraton core values.
• Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.
• Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival.
• Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.
• Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection
• Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).
• 100% daily usage of the Guest planning Screen to deliver preferences successfully to our guests.
• Achieve the daily set goals for the following:
1) Marriott Bonvoy Enrolments.
2) Up selling revenue.
3) COFC (Check Out For Children) daily capture ratio of 25% of check outs.
4) YC (Your Choice) daily take rate of 15% of occupied rooms.
• Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
• Control high balance report on a daily basis.
• Ensure compliance with PCI policies.
• Ensure rooms allocated for VIPs are not changed unless amenities are shifted.
• Acquire the proper product and service knowledge needed to perform your job properly.
• Ensure that guests’ requests are fulfilled and closed in GXP within 15 minutes as average response time.
• Ensure guests’ defects are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
• Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
• Be aware of the hotel Fire and Emergency procedures.
• Perform daily buckets check against departure and clear the pending registration cards.
• Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
• Trouble Shoot and/or assist guests with internet issues.

À propos de vous

• Computer Skills
• Opera knowledge
• Team work spirit
• Excellent command of English
• Additional language is highly required
• Excellent communication and follow up skills
• Prompt and caring with guest services experience
• Honesty, integrity and ownership skills
  • Langue requise: Anglais.


Sheraton Grand Hotel, Dubai located in the heart of Dubai, United Arab Emirates on Sheikh Zayed Road is your crossroads to Dubai. The 474 luxurious rooms and suites are equipped with the comfortable Sheraton Sleep Experience beds and enjoy magnificent views over Dubai from the floor-to-ceiling windows.

On the 52nd floor, the Soul Wellness & Spa welcomes guests to sample a menu of relaxing treatments whilst Sheraton Fitness offers an array of health and fitness options to enhance your sense of well-being whilst travelling. The hotel provides a complimentary shuttle bus for staying guests to the Mall of the Emirates and La Mer beach.

The hotel's business and meetings centre feature six meeting rooms, and one large, adaptive ballroom and the dedicated Events Team is on-hand for all requests and queries. The restaurant options include Feast, &More by Sheraton, and Larimar by Dawn & Dusk.

Enjoy our hotel located minutes from Dubai International Airport, The Dubai Mall, Burj Khalifa and opposite the Dubai World Trade Centre.

Voir le profil

Guest Services Agent

Dubai, Émirats Arabes Unis

Temps plein, Indéfini

Date de début du contrat:Dès que possible

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