Front Office Manager
Ce poste vient d'être pourvu, mais il y a plus de Responsable Hébergement offres d'emploi
Front Office Manager

Sofitel Dubai Downtown



Front Office Manager

À propos du poste

Job Description
Oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations ensuring that the hotel standards and procedures are fully known and followed.

Ensure appropriate stock level for the smooth run of the Front Office operations and to approve requisitions accordingly.

Ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service and also the privacy of the guests and the confidentiality of the information is respected.

Act as a representative of the Management when dealing with guest complaints or if a member of the Front Office team is facing difficulties that she/ he cannot solve on her/ his own.

Manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.

To be fully aware of and to report all guest comments or complaints.
  • "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
  • Département: Responsable Hébergement

À propos de vous

2-5 years experience, depending on education and career background
Diploma or degree in vocational hospitality or Room Division
Fluent in English (French & Arabic will be an advantage)
Ability to focus attention on guest needs, remaining calm and courteous at all times
Highly responsible & reliable
Excellent communication skills, both written and verbal required
Strong interpersonal and problem-solving abilities
  • Langues requises: Arabe et Anglais. Français est un plus


With its enviable location, the hotel is conveniently connected to the Dubai Mall via an air-conditioned skywalk, just one metro stop away from Dubai International Financial Center and three stops from the Dubai World Trade Center.

Its 31 floors of artfully designed rooms and suites, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline.
Sofitel Dubai Downtown sets a new standard for urban sophistication and refined luxury with a Magnifique commitment to service and French elegance.
As Dubai continues to add new towers to its roster of impressive architecture, a new mixed use complex is being built adjacent to our hotel. Hence, our guests might experience disruption to their Burj Khalifa view from some of our rooms and suites.

Voir le profil

Front Office Manager

Dubai, Émirats Arabes Unis

Temps plein, Indéfini

Date de début du contrat:Dès que possible

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