Guest Service Agent -CID
À propos du poste
As a Guest Service Officer - CID, you will ensure that hotel abide by the data entry standards pertaining to CID requirements also will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties.
Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.
Maintain a structured filing system, as per CID and audit procedures requirements.
- What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Département: Responsable Hébergement
À propos de vous
Service focused personality is essential; experience is an asset
Diploma or degree in vocational hospitality or Room Division
Prior experience working with Opera or a related system
Fluency in English and Arabic; additional languages are a plus
- Langues requises: Arabe et Anglais. Français est un plus
L'entreprise
With its enviable location, the hotel is conveniently connected to the Dubai Mall via an air-conditioned skywalk, just one metro stop away from Dubai International Financial Center and three stops from the Dubai World Trade Center.
Its 31 floors of artfully designed rooms and suites, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline.
Sofitel Dubai Downtown sets a new standard for urban sophistication and refined luxury with a Magnifique commitment to service and French elegance.
As Dubai continues to add new towers to its roster of impressive architecture, a new mixed use complex is being built adjacent to our hotel. Hence, our guests might experience disruption to their Burj Khalifa view from some of our rooms and suites.
Guest Service Agent -CID
Temps plein, Indéfini
Date de début du contrat:
