South: IHG Academy
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Front Office Trainee (2025) - Crowne Plaza Amsterdam-South: IHG Academy
À propos du poste
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Netherlands, Amsterdam
Hotel: Amsterdam - South (AMSPC), George Gershwinlaan 101, 1082 MT
Job number: 135297
Your day-to-day
People
- Following instructions received from management, Head of Department, Front Office Manager and his/her replacement.
- Checking your mailbox upon arrival and replying to e-mails according to standard procedures
- Be informed of recent changes, publications and memo’s
- Always be up to date regarding information and changes that are informed during the FO handover
- Receiving and handling complaints if possible
- Assuring a clean and organised back office
- A proper and neat appearance including complying with the grooming standards
- Handling administrative tasks correctly
- Being on time and prepared for your shift
Guest experience
- Checking in and out of guests according to standard procedures
- Be informed at all times about room availability and rates
- Taking reservations when the reservations department is not in-house
- Taking phone calls and transferring them if necessary according to standard procedures
- Taking and storing the luggage of guests
- Providing guests with a ticket to exit the Q-park at request and the administrative process that is required
- Providing guests with information about the city and are
- Correctly transferring information from/to guests and employees according to standard procedure
- Correctly performing the handover
Financial
- Handling your own cash float
- Must be aware of the number of available rooms and their prices at the start of the shift
- Properly achievement of tasks on the check-list
- Make a remittance of payment in a punctual and correct way
Responsible business
- You are aware of the Fire Life Safety and Safety standards of your department and you know how to use these.
- You’ll work following the Green Engage Standards.
What we need from you
- Secondary education – key stage 3 (MBO). Traineeships starting from around January or August.
- Previous experience in operations is preferred
- Speaks fluently in Dutch and English and preferably another language
- Hospitable
- Service-oriented
- Eye for detail
All the advantages of working with us:
As part of the IHG network, here are the benefits offered to you:
- Employee discount for all 6000 hotels in the IHG network;
- Friends and family rates to share with your close ones;
- Up to 50% discount at the related bars and restaurant in the network;
- International career opportunity: today in Amsterdam but tomorrow in Aruba, New York or Rome;
Crowne Plaza Amsterdam-South also has its own perks:
- Easy to reach: only a 5-minute walk from the metro and train station Amsterdam Zuid;
- A vibrant neighbourhood with bars, restaurants, shops and a Thursday market with local products;
- Homemade lunch/dinner provided during your working hours;
- A discounted agreement for your health insurance;
- Personal development such as training, internal growth and coaching;
- A CultuurWerkt! account for you to get discounted tickets for theatre, cinema, dance…everything culture;
- A discount on your ClassPass account for you to book workouts, beauty appointments or healthy meals;
- Discount at Doctor Feelgood, the massage company across the street;
- You can also use the gym facilities at the hotel, as long as it does not disturb any guests;
- In-House Experience;
- A fun team of like-minded people
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
- Département: Réception
Front Office Trainee (2025) - Crowne Plaza Amsterdam-South: IHG Academy
Stage, Indéfini
Date de début du contrat: