Front Office Trainee (2025) - Crowne Plaza Amsterdam-South: IHG Academy
Front Office Trainee (2025) - Crowne Plaza Amsterdam-South: IHG Academy

South: IHG Academy

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Front Office Trainee (2025) - Crowne Plaza Amsterdam-South: IHG Academy

À propos du poste



Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Netherlands, Amsterdam

Hotel: Amsterdam - South (AMSPC), George Gershwinlaan 101, 1082 MT

Job number: 135297



Your day-to-day

People

  • Following instructions received from management, Head of Department, Front Office Manager and his/her replacement.
  • Checking your mailbox upon arrival and replying to e-mails according to standard procedures 
  • Be informed of recent changes, publications and memo’s
  • Always be up to date regarding information and changes that are informed during the FO handover
  • Receiving and handling complaints if possible
  • Assuring a clean and organised back office
  • A proper and neat appearance including complying with the grooming standards
  • Handling administrative tasks correctly
  • Being on time and prepared for your shift


Guest experience

  • Checking in and out of guests according to standard procedures
  • Be informed at all times about room availability and rates
  • Taking reservations when the reservations department is not in-house
  • Taking phone calls and transferring them if necessary according to standard procedures
  • Taking and storing the luggage of guests
  • Providing guests with a ticket to exit the Q-park at request and the administrative process that is required
  • Providing guests with information about the city and are
  • Correctly transferring information from/to guests and employees according to standard procedure
  • Correctly performing the handover


Financial

  •  Handling your own cash float
  • Must be aware of the number of available rooms and their prices at the start of the shift
  • Properly achievement of tasks on the check-list 
  • Make a remittance of payment in a punctual and correct way


Responsible business

  • You are aware of the Fire Life Safety and Safety standards of your department and you know how to use these. 
  • You’ll work following the Green Engage Standards. 


What we need from you

  • Secondary education – key stage 3 (MBO). Traineeships starting from around January or August.
  • Previous experience in operations is preferred
  • Speaks fluently in Dutch and English and preferably another language
  • Hospitable
  • Service-oriented
  • Eye for detail


All the advantages of working with us:​
As part of the IHG network, here are the benefits offered to you:

  • Employee discount for all 6000 hotels in the IHG network;
  • Friends and family rates to share with your close ones;
  • Up to 50% discount at the related bars and restaurant in the network;
  • International career opportunity: today in Amsterdam but tomorrow in Aruba, New York or Rome;
     


Crowne Plaza Amsterdam-South also has its own perks:

  • Easy to reach: only a 5-minute walk from the metro and train station Amsterdam Zuid;
  • A vibrant neighbourhood with bars, restaurants, shops and a Thursday market with local products;
  • Homemade lunch/dinner provided during your working hours;
  • A discounted agreement for your health insurance;
  • Personal development such as training, internal growth and coaching;
  • A CultuurWerkt! account for you to get discounted tickets for theatre, cinema, dance…everything culture;
  • A discount on your ClassPass account for you to book workouts, beauty appointments or healthy meals;
  • Discount at Doctor Feelgood, the massage company across the street;
  • You can also use the gym facilities at the hotel, as long as it does not disturb any guests;
  • In-House Experience;
  • A fun team of like-minded people


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Front Office Trainee (2025) - Crowne Plaza Amsterdam-South: IHG Academy

Amsterdam, Pays-Bas

Stage, Indéfini

Date de début du contrat:

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