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[Expiré]

Reservations Agent

Taj Dubai

Publiée

Reservations Agent

Description du poste

DUTIES & RESPONSIBILITIES:

1. Answer incoming reservation calls promptly.
2. Check availability of rooms and be able to decide on the room position availability.
3. Take down FIT reservation with all details on the computer.
4. Modify and cancel reservations on the computer as necessary.
5. Confirm waitlist or send a reply for a reservation as necessary.
6. Sort out and file reservation correspondence.
7. Up sell the rooms.
8. Have a through knowledge of the establishment policies, especially regarding room bookings.
9. Handle vouchers and advance payments.
10. Reply to queries from guests regarding their reservation.
11. Handle third party payment against room reservations.
12. Download and print LHW and U tell bookings/ GDS and website bookings.
13. Maintain a proper file of all the documents.
14. To use e-mail for necessary correspondence and where applicable.
15. To follow the entire reservations process according to the Genesis standards.
16. Adhere to personal grooming as per standards laid down by the hotel.
17. Ensure that uniform is clean and well ironed.
18. Adherence to the guidelines mentioned in the TPAM and TCOC and thorough adherence to the IT etiquettes is to be followed.
19. To perform such duties and observe and conform to such directions and instructions as may be assigned or communicated to you by the company or by such officers who are placed in authority over you.

Pré-requis

DUTIES & RESPONSIBILITIES:

1. Answer incoming reservation calls promptly.
2. Check availability of rooms and be able to decide on the room position availability.
3. Take down FIT reservation with all details on the computer.
4. Modify and cancel reservations on the computer as necessary.
5. Confirm waitlist or send a reply for a reservation as necessary.
6. Sort out and file reservation correspondence.
7. Up sell the rooms.
8. Have a through knowledge of the establishment policies, especially regarding room bookings.
9. Handle vouchers and advance payments.
10. Reply to queries from guests regarding their reservation.
11. Handle third party payment against room reservations.
12. Download and print LHW and U tell bookings/ GDS and website bookings.
13. Maintain a proper file of all the documents.
14. To use e-mail for necessary correspondence and where applicable.
15. To follow the entire reservations process according to the Genesis standards.
16. Adhere to personal grooming as per standards laid down by the hotel.
17. Ensure that uniform is clean and well ironed.
18. Adherence to the guidelines mentioned in the TPAM and TCOC and thorough adherence to the IT etiquettes is to be followed.
19. To perform such duties and observe and conform to such directions and instructions as may be assigned or communicated to you by the company or by such officers who are placed in authority over you.

Détails

Contrat
Temps plein
Localisation
Dubai, Émirats arabes unis
Département
Réservations
Langues
Anglais
Début
Dès que possible
Durée du contrat
Indéfini
Autres avantages
Accommodation, Transport, Duty Meals, Medical Insurance, Air Ticket Allowance + SC and Bonuses when applicable

Taj Dubai

An intoxicating fusion of extravagance, heritage and contemporary style, Taj Dubai occupies a prime location, in the Emirates’ most famous city. The hotel’s 296 lavish rooms are a mix of rich Indian artistry and traditional influences, suffused with a cool, vibrant twist. Multiple room offers stunning views of the majestic Burj Khalifa.

Conveniently located at the Burj Khalifa precinct, Taj Dubai is a mere five minutes from the famed Downtown area and Dubai Mall. The airport is only nine miles (15 kms) away, making this one of the most coveted locations for business travellers and tourists alike. The hotel offers the ideal vantage point to watch the bustling city assume its glamorous, late-evening avatar. With iconic landmarks like Palm Jumeirah and Dubai Fountain in close proximity, Dubai's glitzy nightlife is a stone’s throw away.

Taj Dubai is a culinary gateway to modern twists on traditional gourmet dishes, inspired by a medley of countries and cultures. Delight in international cuisine at the global eatery, Tesoro. Savour exquisite Indian cuisine at Bombay Brasserie, the hotel’s vibrant restaurant and lounge bar. Sample delectable fusion dishes at The Eloquent Elephant, the lively gastro pub. Enjoy afternoon tea, finger foods and cocktails at Byzantium Lounge and indulge in the finest champagnes and wines accompanied by healthy Mediterranean bites at Treehouse.

The craft of our master chefs and impeccable service perfectly complement the ultimate location, amenities and large selection of venues of this luxury hotel. This makes Taj Dubai the preferred venue for your business presentations, functions and special banquets. The hotel’s stunning Opera Ballroom can host up to 500 people. Choose from a selection of meeting rooms, a large boardroom, a pre-function foyer area, and an outdoor pool deck for cocktails and events.

The hotel’s fully equipped fitness centre is ideal for a rejuvenating workout, while the Jiva Spa works wonders on your body and mind.

Come, experience the Emirates like royalty!