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Description du poste

ABOUT US

The Arts Club Dubai will be perfectly located in the heart of the DIFC, set over four floors and totalling 65,000 square feet, in the brand new ICD Brookfield Place development designed by Foster + Partners.

It will be the first international outpost of the celebrated and historical private members’ club, established in 1863 in Mayfair, London. The Club’s brand new membership will form an exciting new community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield.

A lifestyle for its members

The Club will provide its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.

It will also be an office away from the office, where members seeking a more relaxed environment in which to conduct business can do so at ease, either in a social and convivial setting or in a more private and secluded space.

The Arts Club Dubai unveils an amazing opportunity for a talented artisan to join our passionate and creative team.
The Hostess will be responsible for providing excellent, professional, warm and friendly reception and service to our members and their guests in line with the Club standards. In addition, she will handle table reservations, control the flow of members and supervise the assigned station / section. She will work with the rest of the team to uphold correct booking policies and other Club rules while delivering courteous service and ensuring strong member recognition at all times.

WHAT WILL YOU DO

Your main duties and responsibilities are:

• Answer all incoming reservations calls as quickly as possible, and maximize covers to achieve the daily recommended
target
• Ensure to confirm all booking and reservations within 24 hours
• Meet, greet and escort guests in a friendly, welcoming manner to their reserved tables throughout the Club, and pass
relevant messages and responsibility to floor colleagues
• Check in guests, match with bookings and accept walk in members and guests if tables are available
• Handle members and guests’ enquiries or requests, providing correct and accurate assistance or information which
meets their needs
• Ensure all cancelled/refused/waiting lists are recorded with the reason for cancellation/refusal and that all details are
followed up and actioned
• Ensure communication with all relevant parties is clear, consistent and transparent and also ensure flexibility throughout
service to maximize guests’ expectations
• Maintain personal knowledge of all Club’s members and refresh your knowledge constantly

WHAT WE ARE LOOKING FOR

The successful candidate will have the following experience and skills:

• Minimum 2 years’ experience in same or similar role in luxury hotels or fine dining restaurant
• Excellent level of English, written and spoken
• Have strong organisational and time management skills with a high degree of flexibility
• Excellent communication and listening skills
• Demonstrate integrity in all dealings and maintain high level of confidentiality
• Have the ability to drive initiatives to increase brand loyalty
• Ability to work long shifts and stand for the extended period of time
• Impeccable manners
• Immaculate personal presentation and well-spoken

THE BENEFITS

The Arts Club Dubai is offering a competitive and attractive remuneration and benefits package.

Required skills: Fine Dining Experience, High Volume Experience, Multi-Lingual , computer literate, Sevenrooms, Excellent spoken English, Complaints/Guest request handling, Restaurant Reservation System, Impeccable manners, Immaculate personal presentation and well-spoken

Pré-requis

See description

Détails

Contrat
Temps plein
Localisation
Za'abeel 2, Dubai, United Arab Emirates
Département
Réservations, Autre
Langues
Anglais
Début
Dès que possible
Durée du contrat
Indéfini
Fourchette de rémunération
Competitive Salary

The Arts Club Dubai

The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners.

It is the first international outpost of the celebrated and historical private members’ club, established in 1863 in Mayfair, London. The Club’s membership is a growing community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield.

A lifestyle for our members.

The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.

It is also an office away from the office, where our members seeking a more relaxed environment in which to conduct business can do so at ease, either in a social and convivial setting or in a more private and secluded space.

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