Hospitality Frontline Internship

Program Objective:

To provide interns with practical experience in the hospitality industry, focusing on front desk operations, and guest relations. Interns will develop skills in communication, customer service, problem-solving, and multitasking, preparing them for future roles in hospitality.

Key Responsibilities:

Guest Relation:

• Welcoming and checking in/out guests
• Answering queries about facilities, local attractions, and transportation
• Managing guest feedback and resolving complaints
• Offering personalized recommendations for local experiences

Front Desk Operations:

• Using booking systems (online and in-house software)Learn how to make cash and card payments
• Answering phone calls and responding to emails
• Coordinating room assignments and managing reservations
• Engage with travelers, receive orders, and deliver beverages and refreshments following WOT protocols

Housekeeping:

• To assist in keeping the hotel clean together with WOT cleaning ninjas staff

F&B:

• Setting up and organizing the buffet breakfast before guests arrive.
• Supporting the bar.

Maintenance of Common Areas:

• Ensuring common areas are tidy and well-maintained
• Stocking supplies (brochures, maps, snacks) at the front desk
• Supporting housekeeping when needed
• Teamwork and Communication:Coordinating with management and other departments
• Attending team meetings and contributing ideas for improving the guest experience

• Currently enrolled in an education program
• able to provide an internship agreement
• Ready to Learn and have fun