Housekeeping Supervisor
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Housekeeping Supervisor

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Housekeeping Supervisor

À propos du poste

Job title:         

Housekeeping Supervisor

Department:

Housekeeping   

Leadership received from (directly): 

Housekeeping Manager

Leadership received from (indirectly):

Director of Quality and Guest Experience

Key stakeholders: 

Housekeeping – Supervisor – Front Office – F&B

 

Our Vision, we make moments

 

Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

 

It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

 

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results. 

 

The Role

 

    • To provide service that is sincere, warm and enthusiastic, ensuring the guests and residents’ satisfaction.
    • To take the time to get to know the guest, and to be committed to service excellence.
    • To ensure the cleanliness of all Hotel & Residence areas consistent with the Mövenpick Standards

 

Key Deliverables and Responsibilities

 

Planning & Organizing:

  1. To prepare and distribute the Al a Carte services requests in coordination with the A la Carte Services supervisor
  2. To allocate the outsourced cleaning team on a daily basis to ensure all public areas in the Residences are cleaned on a daily basis
  3. To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve owner/resident/guest satisfaction levels as well as employee productivity and satisfaction

 

Operations:

  1. To follow the grooming standards and check the grooming of the team
  2. To ensure the cleanliness of Hotel & Residences are consistent with A la Carte Standards and rooms are in line with hotel standards
  3. To inspect all Vacant Rooms, checkout rooms, and departures daily.
  4. Ensure having rooms inspected “checked” for all late arrivals, overnight & early arrivals.
  5. Coordinate with Front Office supervisors to have the arrival group rooming lists, then ensure all rooms are ready & inspected at least 2 hours prior to group arrivals.
  6. To ensure submitting discrepancy report twice a day to Front Office Supervisors.
  7. To monitor the team’s performance and assist with training to improves standards as required
  8. To work closely with the A la Carte services Supervisor to ensure payments for services are promptly collected
  9. Maintain a consistent focus on improving the overall flow of A la Carte services operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
  10. To ensure consistent balance in allocating the housekeeping room attendants between Hotel rooms & Residences
  11. To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
  12. Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions
  13. To lead daily A daily housekeeping briefings and monthly employee meetings
  14. To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
  15. To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
  16. Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the residences which will assist with the maximization of revenue.
  17. Ensure all team members are aware of all A la Carte revenue targets and are kept informed of performance results.
  18. To attend Training Sessions and hold regular meetings with the team
  19. To report damages to the Executive Housekeeper and Engineering Coordinator
  20. To handle and resolve guest complaints whilst keeping the Executive Housekeeper and Front Office Supervisors informed.
  21. Ensure all Housekeeping team members are aware of the a la carte services available to residents and are skilled in up selling them as a preferred supplier
  22. Ensure self and the team use the Resident’s and Guests name when greeting
  23. Ensures Residents/Guests and Team Members are communicated to in a polite and courteous manner at all times. 
  24. To give your full cooperation to all guests & residents, assisting in a prompt, caring and helpful manner.
  25. Anticipate guests & residents needs wherever possible and react to these to enhance customer satisfaction and increase revenue.
  26. Be aware of the Al a Carte Services marketing program and make recommendations to residents.
  27. Actively seek feedback from customers to ensure a reputation of consistency and quality is achieved.

 

 

Administration:

  1. To write and update the policies and procedures, as well as cleaning checklists for Hotel & Residential component.
  2. To manage the par level stock and usage of cleaning products and equipment.
  3. Coordinating purchasing for the A la Carte Services & Housekeeping department with the finance team as per the hotel procedures
  4. Oversee the implementation of a training plan for all Housekeeping team and outsourced public area team members
  5. Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.
  6. Prepare and conduct employee performance appraisals in collaboration with the Executive Housekeeper.

 

Mövenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

 

I commit to the above requirements of my position and will strive to demonstrate our Values and Core Behaviours in my daily work and confirm I am able to perform the essential function of the role as identified.

Fermé

Housekeeping Supervisor

Riyadh, Arabie Saoudite

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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