Reservation Agent
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Reservation Agent

Accor HQ

Publiée

Fermé

Reservation Agent

À propos du poste

 

Duties and Responsibilities

Assist the Reservation Manager in all rooms enquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved

 
• Assist Reservation Manager in maximizing room revenue, average room rate and occupancy percentage through efficient yield management.
• Ensure all guest’s requests are answered i.e. brochure requests, confirmations etc.
• Chase up on all unconfirmed individual and group bookings.
• Chase tour operators for deposits, confirmation of numbers etc.
• Constantly monitor availability and close out/open up to different rate codes.
• Be familiar with all rates.
• Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. 
• Make and confirm reservations. 
• Make restaurant, transportation, or entertainment reservation, and arrange for tours.
• Order complimentary flowers or champagne for guests. 
• Assist the Reservation Manager to operate an efficient reservations department ensuring highest occupancy is achieved.
• Ensure the completion of all reservations.
• Monitor websites for incoming reservations.
• Monitor daily availability and keep front office informed of best rates to sell.
• Operate wait list on busy days to ensure maximum occupancy
• Record turnaways on busy dates.
• Perform regular checks of future bookings.

• Show prospective clients around the hotel.

 
• Assist with the compilation of daily/weekly/monthly/yearly statistical reports or any other reports as requested by the Reservation Manager.
• Date stamps, sort, and rack incoming mail and messages.
• Transmit and receives messages, using telephone or telephone switchboard. 
• Keep records of room availability and guests' accounts, using the computer system. 
• May be required to work on the Front Desk from time to time. 
• When necessary to follow up out bookings and send apology if required.
• Perform miscellaneous job-related duties as assigned. 
Fermé

Reservation Agent

Kuwait City, Koweit

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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