Front Office Agent Internship
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Expiré

Front Office Agent Internship

À propos du poste

Aemilia Hotel and Savhotel are two independent, 4-star hotels, that have been ranking in the top 5 spots on TripAdvisor, out of 107 hotels in Bologna, continuously for the past several years. This result makes us proud and reflects our strong effort to win our daily mission, which is to provide maximum satisfaction to all our guests.

Our strong experience in training interns from the top European hotel management schools coupled with our belief that trainees should be an active and integral part of our teams, makes us an ideal choice to all those students that want to gain real work experience, take increasing responsibilities and play an important role in our organization.

Working with us, you will have the following opportunities:

- Work in a young, friendly, and vibrant environment
- Learn from a very experienced and professional team
- Learn our attitude towards service, which allows us to be highly ranked from our guests in terms of guest satisfaction (TripAdvisor, Booking.com, etc.)
- Develop technical skills in the department of your interest
- Improve upon your knowledge of the Italian language

With an internship in the Front Office Department, you will have the great opportunity to be part of our “Customer experience project”, being part of a young and skilled team, that everyday work to reach the full Guest Satisfaction, monitoring room sales and administrative tasks as well.
As a Front Office team member, you will have the opportunity to gain experience in several different types of operations, including:

- Checking in guests
- Assisting guests
- Checking out guests
- Concierge
- Make reservations, quotes and small contract proposals
- Work directly with the PMS and booking systems
(OTAs, extranet, etc. )
- Following administrative tasks (issuing invoices, cashier closure,
- recollect payments)
- Working constantly with meeting & conference and reservation departments
- Learn the most important concepts of Revenue, managing the online distribution and the daily pricing.
  • Nombre de postes: 2
  • € 300
  • included (shared rooms)
  • Meals on duty / partially uniform
  • Département: Réception Réception

À propos de vous

-a service-oriented attitude and genuine drive to provide maximum customer care
-team work
-motivation and willingness to learn
-attention to details
  • Langues requises: Anglais et Italien.

L'entreprise

Aemilia Hotel and Savhotel are two independent, 4-star hotels, that have been ranking in the top 3 spots on TripAdvisor, out of 110 hotels in Bologna, continuously for the past several years. This result makes us proud and reflects our strong effort to win our daily mission, which is to provide maximum satisfaction to all our guests.

Our strong experience in training interns from the top European hotel management schools coupled with our belief that trainees should be an active and integral part of our teams, makes us an ideal choice to all those students that want to gain real work experience, take increasing responsibilities and play an important role in our organization.

AEMILIA HOTEL:
Aemilia Hotel is a modern 4-star hotel, completely renovated in 2021 and located just a few minutes walking from the historic center, Sant’Orsola Hospital and the University Complex.
With its 125 rooms, a top quality Conference Centre with 9 meeting rooms, two terraces (one of them on the top floor with a Jacuzzi), a welcoming lounge bar, the Gurmè Restaurant and a breathtaking view over Bologna’s rooftops and hills, Aemilia Hotel meets the expectations of business and leisure clients alike.
We are particularly proud to constantly occupy the top positions on Tripadvisor, where our hotel is on the top in the quality-price ratio list and has received the Certificate of Excellence, as well as on Booking, where Aemilia is reviewed as “Faboulous” and is always highly demanded.

SAVHOTEL:
Savhotel is an ultra-modern 4-star hotel with a trendy character, completely renovated in 2021 and located in Bologna's exhibition centre, just a few metres away from “Palazzo dei Congressi” and the City's Trade Fair Centre., in a strategic position for business travelers.
The 120 bedrooms, 4 meeting rooms, a lounge bar, NeroArancio Restaurant, the outdoor “Piazzetta”, a large terrace and a modern fitness room ensure our guests an always comfortable welcome.
Besides vaunting an excellent score on Booking (9/10), the great attention paid to customer care by our staff and the excellent quality of the product, place SavHotel in second place in the 4-star category of Tripadvisor in the City of Bologna and at the top of the ratings in the main social networks.

WHAT WE BELIEVE:
Teamwork is one of our strongest values. Passion and motivation are pillars of our company culture, necessary to achieve the excellence we constantly look for.

HOW WE SUCCEED :
We want to be the best.
In order to reach our goal, we focus on our employees, which, in turns, work towards our daily mission, which is to achieve the highest rate of customer satisfaction possible. We want every guest to leave our hotel happy and completely satisfied with our service, with the goal of exceeding his expectations!

HOW WE BEHAVE:
We are a young, multicultural team that creates a vibrant and dynamic working environment, in which we learn from each other and constantly look to improve ourselves.

Voir le profil
Expiré

Front Office Agent Internship

Bologna, Italie

Stage, 6 mois

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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