Front Desk Agent

[{{ $ctrl._job.status.name | translate}}] Front Desk Agent
Al Bustan Palace, A Ritz-Carlton Hotel

Publiée
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Description du poste

 

 

Critical Tasks 

 

    Check-in/Check-out 
  • Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.

  • Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.

  • Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).

  • Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.

  • Assign room according to guest request and preferences whenever possible.

  • Verify and adjust billing for guests.

  • Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.

  • Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.

  • Accommodate requests for room changes when possible.

  • File guest paperwork or documentation.

  • Pre-register designated guests and prepare key packets.

  • Ensure rates match market codes and that any exceptions are documented and include an explanation.

  • Sell a room/accommodation to guests without reservations based on availability.

  • Communicate to appropriate staff that there are guests that are waiting for an available room.

  • Review requests for late check-outs and approve according to occupancy.

     

     

     

     

     

  • Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.

  • Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.

  • Obtain and verify proper tax-exempt information for tax-exempt guests.

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

 


Job Summary
 
     Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
 
     Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Profil recherché

See description

Contrat
Temps plein
Lieu
Al Khuwayr South, Mascate, Oman
Département
Hébergement
Début
Dès que possible
Durée du contrat
Indéfini

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