[{{ $ctrl._job.status.name | translate}}] Night Auditor
Augustine, a Luxury Collection Hotel

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Description du poste

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

Job Summary
 
     Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
 
Night Audit part:
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting or auditing reports and tables. Audit statistical, financial, accounting or auditing and tables. Audit and reconcile all revenue postings.
 
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Profil recherché

See description

Contrat
Temps plein
Lieu
Prague, Tchéquie
Département
Hébergement
Langues
Anglais
Début
Dès que possible

Augustine, a Luxury Collection Hotel

Conveniently located in the picturesque heart of Prague, the Augustine Hotel Prague, the quintessence of Prague’s history, character and beauty is close to the majestic Prague Castle, the Wallenstein Garden, the famous Charles Bridge and within easy reach of the city’s many colourful tourist attractions, making it an ideal choice for both business and leisure travellers. The design of the interiors was accomplished by the London-based design company RDD, together with Olga Polizzi, Rocco Forte Hotels' Director of Design. The hotel is also in close proximity to Prague’s commercial district and Prague’s Ruzyne International Airport is a 30-minute drive away.

The 101-bedroom property, that includes 16 suites, has been created from seven different buildings, many of which have historical significance, including the 13th Century Augustinian St. Thomas Monastery, after which the hotel is named. Several practicing friars still live in a separate part of the monastery, adjacent to the hotel grounds. Guests may benefit from the hotel’s direct access to the neighboring St. Thomas Church and the exclusive rental of the adjacent gardens for the ultimate in summer events and wedding receptions.
The hotel’s elegantly designed bedrooms all boast stunning views over the courtyards, the monastery chapel or the Prague Castle.

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