[{{ $ctrl._job.status.name | translate}}] In Room Dining/Banqueting Waiter
Bankside Hotel Autograph Collection

Publiée

Description du poste

We are looking for a In Room Dining/Banqueting Waiter who is warm and friendly, has a can-do attitude and puts our guests at the heart of everything we do.
Experience as a In Room Dining Waiter or Banqueting is desirable however, it is more important that we find the right person. If you have a winning smile and can deliver our legendary Warmer Welcome to our guests, we can train you to accomplish anything.

· To aid the day to day In Room Dining operation, including sales service, in meeting the demands of all our guest’s requirements.
· To demonstrate in depth knowledge and understanding of all our products, and to demonstrate your knowledge to our guests.
· To recognise and facilitate the needs of all our guests from the moment of their arrival until their departure.
· Attend staff training sessions and team meetings as and when requested to aid your own personal development,

MAIN DUTIES & RESPONSIBILITIES:

Welcome all customers in a warm and consistent manner.
Meet and greet customers and acknowledge regulars and VIPs. Ensure they are given the best possible service from you and the team.
Engage and interact with your customers, ascertain information that will help you to tailor their experience to their requirements.
Document and log with the reception team customer preferences and information relevant to return visits.
Making menu recommendations, answering questions and sharing additional information with the restaurant team.
Taking accurate customer orders, efficiently using POS software and delivering food and beverages in a timely manner.
Deliver checks and collect bill payments.
Deal with customer's complaints sensitively and efficiently, ensuring management are always aware of complaints and in control of resolutions.
Arrange table settings and maintain a tidy dining area, taking pride in your restaurant and its appearance.
Arrive punctually for your shift, ready to prepare all relevant mise en place needed to run a smooth service.
Maintain high standards of quality control, hygiene, and health and safety.
Ensure that you adhere to the company's uniform and grooming standards.
Help in any area of the Hotel when circumstances dictate

If you're interested in this role, we'd love to get to know you!

Profil recherché

We are seeking individuals with a passion for delivering service excellence and those who are able to live our hotel values.
Contrat
Temps plein
Lieu
England, Royaume-Uni
Département
Restauration service
Langues
Anglais
Début
Dès que possible
Postes disponibles
3

Bankside Hotel Autograph Collection

Bankside, an independent hotel set on the culturally vibrant South Bank London, is a social hub for anyone with a passion for culture, art and food.This intimate hotel, with 161 bedrooms including seven suites, feels like home thanks to the use of hand-picked furnishings, specially commissioned artworks and friendly, intelligent service.Lines are blurred between work and play, with social spaces providing an inspirational environment for a dynamic guest experience. These include Lilly & Skinner restaurant & bar, a library and an outside terrace. There are four meeting & event spaces including Whitebox; a blank canvas for guests to create their own setting.Located across from the City, just a four-minute walk to Southwark and Blackfriars stations, where tube lines offer easy access across the capital. Waterloo station is less than 10 mins walk.Nearby are Tate Modern, Shakespeare’s Globe and the National Theatre, Borough Market is also close, as are some of the capital’s top foodie restaurants.

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