Porter/Driver

[{{ $ctrl._job.status.name | translate}}] Porter/Driver
Cape Town Marriott Hotel Crystal Towers

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Description du poste

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


 

 

JOB SUMMARY

 

  • Greet and escort guests to rooms.
  • Open car & room doors and assist guests/visitors entering and leaving property.

  • Inform guests of property amenities, services, hours of operation, local areas of interest and activities.

  • Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).

  • Transport guest luggage to and from guest rooms and/or designated hotel area.

  • Assist with luggage storage and retrieval.

  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.

  • Park guests vehicles if required and fetch cars again whenever the guest needs.

  • Complete the necessary parking valet parking tickets and documents so to keep track of all vehicles.

  • Supply guests with directions.

  • Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors and record advance transportation request as needed.

  • Communicate parking procedures to guests/visitors.

  • Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to a manager.

  • Maintain awareness of undesirable persons on property premises.

  • Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.

  • Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

  • Develop and maintain positive working relationships with others.

  • Comply with quality assurance expectations and standards.

  • Read and visually verify information in a variety of formats (e.g., small print).

  • Move at a speed required to respond quickly to work situations (e.g., run, walk, jog).

  • Stand, sit, or walk for an extended period of time or for an entire work shift.

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 23 kilograms without assistance and objects weighing in excess of 34 kilograms with assistance.

  • Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.

  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

  • Perform other reasonable job duties as requested by Supervisors.

     

 

CANDIDATE PROFILE 

 

Minimum Requirements

 

  • High school (matric/Grade 12 -  diploma/certificate)

  • 2 years experience in the guest services, front desk, or related professional area

  • Must have a valid drivers license

  • Must be trustworthy

  • Excellent communication skills, verbal & written

  • Excellent planning and organizational skills

  • Positive attitude and ability to work long hours

  • Self-driven and motivated individual

  • Excellent guest relations skills

  • High attention to detail

  • Ability to work accurately under pressure

  • Ability to work shifts (Late Shifts, Night Shifts, Weekends, Public Holidays)

  • Well groomed, presentable and professional manner



 

CRITICAL TASKS

 

Safety and Security  

  • Report work related accidents, or other injuries immediately upon occurrence to a manager.

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

  • Maintain awareness of suspicious persons on property premises.

  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

     

    Policies and Procedures  

  • Protect the privacy and security of guests and coworkers.

  • Maintain confidentiality of proprietary materials and information.

  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

  • Follow company and department policies and procedures.

  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

  • Perform other reasonable job duties as requested by Management.

     

    Guest Relations  

  • Address guests' service needs in a professional, positive, and timely manner.

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering an further assistance as needed and/or requested.

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust.

  • Thank guests with genuine appreciation and provide a fond farewell.

  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

  • Assist other employees to ensure proper coverage and prompt guest service.

     

    Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.

  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

  • Talk with and listen to other employees to effectively exchange information.

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

     

    Working with Others

  • Support all co-workers and treat them with dignity and respect.

  • Develop and maintain positive and productive working relationships with other employees and departments.

     

    Quality Assurance/Quality Improvement

    Comply with quality assurance expectations and standards.

     

    Physical Tasks

  • Read and visually verify information in a variety of formats (e.g., small print).

  • Move at a speed required to respond to work situations (e.g., run, walk, jog).

  • Stand, sit, or walk for an extended period of time or for an entire work shift.

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 23 Kilograms without assistance and objects weighing in excess of 34 Kilograms with assistance.

  • Move over sloping, uneven, or slippery surfaces.

  • Move up and down stairs and/or service ramps.

  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

     

    Greet/Escort Guests

  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

  • Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.

                                                                   

 

 Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

Profil recherché

See description

Contrat
Temps plein
Lieu
Cape Town, Afrique du Sud
Département
Hébergement
Début
Dès que possible
Contract duration
Indéfini

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