Front Desk Agent
Ce poste n'est plus disponible, mais il y a plus de Réception offres d'emploi
Front Desk Agent

City Relay

Publiée

Supprimé

Front Desk Agent

À propos du poste

As Front Desk Agent, you will ensure a smooth and efficient running of the shift adhering to the City Relay Standards and Procedures and exceeding guests’ expectations.

You must be passionate, motivated, welcoming and highly organised to ensure that all requests and tasks are attended to without any delays. You will need to be well presented, have excellent communication skills and has a pleasant telephone manner. You need to work well under pressure with excellent ability to coordinate effectively with other departments and bring good administration and organisational skills.

Main responsibilities:
Create a welcoming atmosphere for all guests, greet them at the reception desk upon their arrival in a professional and friendly manner ensuring high standards of customer service.
Perform check-ins and check-outs and ensure every guest is provided with a display and is familiarised with the facilities of the property.
Liaise and collaborate with other departments such as operations and housekeeping team members to ensure the resolution of issues and coordinating the pre and post-booking procedure.
Deal with emerging issues and complaints of guests in an efficient and polite manner ensuring resolution and positive closure as possible.
Arrange requirements as per the guest requests and provide them with essential information.
Liaise with guests before arrival ensuring everything is prepared.
Ensure all areas of the reception desk are tidy and presentable at all times and ensuring key from the flat are in the right place.
Mention and upsell extra services to the guest over the phone or face to face and aim for sale.
Answer the telephone and reply to email enquiries.
  • £20,000 per annum
  • Join an exciting industry and a fast growing start-up Growth opportunities Company mobile phone and Apple products (iMac, additional screen etc.) make your life easier 20% discount in our City Relay properties for friends and family Monthly company social events Who doesn't like a birthday cake?! We buy the best cakes Working with an amazing team, young and dynamic, what is better than working with your friends?
  • Département: Réception Conciergerie Réception

À propos de vous

Person specifications:
1 year experience in a similar role in a 5* environment
University BA/BSc degree or equivalent desirable.
Passionate about Hospitality and Guest experience
Native or Fluent in English
Excellent communication skills
Enthusiastic and positive personality
Flexibility and ability to work under pressure
Upselling experience (desirable)​
  • Langue requise: Anglais.

L'entreprise

We are City Relay. A fast-growing, industry leading short-let property management company based in the heart of London.

Our aim? To remove the hassle for homeowners whilst short letting their properties.

How do we do this? We are at the crux of a young, expanding market. We are pioneers with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services.

We pride ourselves on having in-depth local knowledge of the areas within which we operate, this is evidenced by our unique Reception Spaces which provide face-to-face support for guests.

We have grown the business 100% over the last year however we don’t plan on stopping there! We aim to increase our presence across London with the opening of new Reception Spaces - a totally unique concept in the short-term letting industry. Our new Shepherd’s Bush Reception Space will open its doors in May followed by a third Reception Space opening in the heart of Victoria within the next quarter. These unique spaces enhance our ability to provide London’s homeowners with a local, personal and fully-managed service when short-letting their property – designed to give more people the confidence to short-let their home.

We’re no one trick pony however! As a market leader in operational efficiency, we offer a number of other hospitality clients and short-term rental companies a tailored B2B service that includes housekeeping, freshly pressed linen, the provision of luxury amenities, property maintenance and check-ins - a reliable and convenient way to ensure every guest has a hotel-like experience.

Short-term rental companies across London no longer have to rely on different contractors to deliver operational support, we provide a one-stop shop that fully integrates with our clients’ brands and business objectives.

Voir le profil
Supprimé

Front Desk Agent

London, Royaume-Uni

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

Vous souhaitez découvrir quelque chose de différent ? Voir des emplois similaires