[{{ $ctrl._job.status.name | translate}}] Assistant Housekeeping Manager
City Relay

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Description du poste

We are City Relay, a fast-growing Short-Let property management company based in London.

Our aim is to take all the hassle out from the homeowners when they short-let their properties.
How we do this? We offer a full management service providing from advertising through multiple OTAs such as Airbnb, Booking.com and Expedia, intelligent pricing, cleaning maintenance, 24/7 guest relations support to reception spaces across London.

Our B2B services provide operational support to other industry leaders in London putting City Relay on the front of the industry as a unique service provider.

We have scaled up significantly in the last 2 years and we aim to be industry leaders in London by the end of 2019!

We are opening our new reception spaces in London, next to come is Shepherds Bush in May 2019 and Victoria in July 2019.

Your primary role is to coordinate the housekeeping and operations staff and work alongside your Manager to ensure all the apartments and flats are in tip-top condition.

Main responsibilities:
Assisting the Housekeeping Management team running all aspects of the day to day operations
Scheduling laundry and linen services and making sure everything runs on time
Coordinating and managing housekeeping and operations staff all over London
Assisting in recruiting, training and performance leading our team of housekeeping and operations and working hard to keep them motivated and engaged
Giving your input on our operational procedures and finding the best and most cost-effective solutions to complex problems
Doing everything else necessary to ensure things run smoothly and not being afraid to step in and take the initiative to resolve any issues, as they occur
Supporting and dispatching housekeeping work across the flats and apartments as required
Effectively communicating with all as linen drivers on their daily schedules
Liaising with other teams to ensure the best service is provided to our clients
Making executive decisions during the absence of the manager

Profil recherché

3+ years experience in a busy housekeeping department
Excellent communication skills, both verbal and written
You've got to be self-motivated, adaptable, an excellent team motivator and team builder
Be responsible and have the ability to solve problems and think on your feet
Stunning time management skills so you can juggle your many duties
Attention to detail to ensure apartments and flats are spic and span and well serviced and that equipment is stored safely
Good Microsoft Excel knowledge
Temps plein
England, Royaume-Uni
Administration et général, Housekeeping
Dès que possible
Durée du contrat
Échelle de rémunération
up to £28K per annum
Autres avantages
Joining our growing team and career opportunities✈️ Exciting work experience in a fast paced environment Opportunities of self-development, learning as much for the industry Fun, social team nights🍻 Working with a young, multinational and dynamic team 👊🏼

City Relay

We are City Relay. A fast-growing, industry leading short-let property management company based in the heart of London.

Our aim? To remove the hassle for homeowners whilst short letting their properties.

How do we do this? We are at the crux of a young, expanding market. We are pioneers with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services.

We pride ourselves on having in-depth local knowledge of the areas within which we operate, this is evidenced by our unique Reception Spaces which provide face-to-face support for guests.

We have grown the business 100% over the last year however we don’t plan on stopping there! We aim to increase our presence across London with the opening of new Reception Spaces - a totally unique concept in the short-term letting industry. Our new Shepherd’s Bush Reception Space will open its doors in May followed by a third Reception Space opening in the heart of Victoria within the next quarter. These unique spaces enhance our ability to provide London’s homeowners with a local, personal and fully-managed service when short-letting their property – designed to give more people the confidence to short-let their home.

We’re no one trick pony however! As a market leader in operational efficiency, we offer a number of other hospitality clients and short-term rental companies a tailored B2B service that includes housekeeping, freshly pressed linen, the provision of luxury amenities, property maintenance and check-ins - a reliable and convenient way to ensure every guest has a hotel-like experience.

Short-term rental companies across London no longer have to rely on different contractors to deliver operational support, we provide a one-stop shop that fully integrates with our clients’ brands and business objectives.

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