[{{ $ctrl._job.status.name | translate}}] Night Supervisor
City Relay


Description du poste

This is an opportunity for a Night Supervisor to join our fast growing vacation rental startup in London.

Main responsibilities:
Responsible for the security and safety of the warehouse during the night.
Doing all check-ins at the flat during the night driving one of our vans to the location.
Responding to Guest calls during the night advising them or resolving any issues they might be facing.
Being the first point of contact in case of emergency responding to the situation promptly.
Responsible for preparing the linen bags for the next day delivery based on the number of bookings we have and the specifications of each booking.
Taking ownership of other administrative tasks such as producing reports for the management collecting spreadsheet information and creating Excel tables for appropriate reporting.

Printing and compiling daily reports on:
Check-in/out Numbers
No of cleanings/ revenue form cleaning vs cleaners time/pay
Daily reports of numbers/productivity of tracker
Housekeeping productivity, Maintenance

The majority of your tasks will be administratively related to reporting and other such tasks supporting the Housekeeping, Facilities and Guest relations departments.
There will be a time where you will be expected to prepare the linen bags for the next day delivery drops to the flats.
You will be responsible for responding to the Guest Relations mobile phone during these hours, providing guest relation services to our guests, dealing with potential issues.
You will be able to drive to our flats and meet guest for check-ins during the night and also helping with any urgent issues.

Profil recherché

We are looking for someone that will be able to work during the night in order to cover the needs of the company, able to take up several different tasks and with a range of skills such as problem-solving, communication, practical, admin and supervisory skills.
• Have an excellent telephone manner
• Be an excellent team player
• Have a friendly and bubbly personality

Clean Driving License required


Temps plein
England, Royaume-Uni
Administration et général, Réception, Housekeeping, Relations client
Dès que possible
Durée du contrat
Échelle de rémunération
up to £24,000 per annum
Autres avantages
28 paid holidays per annum inclusive of bank holidays Discounted rates with City Relay and Leufroy flats Working hours from 11 pm to 8 am, 5 days per week from Monday to Sunday Company mobile phone will be provided Complimentary meals on duty Professional training and development opportunities Coffee and water will be provided at all times Pension Scheme

City Relay

We are City Relay. A fast-growing, industry leading short-let property management company based in the heart of London.

Our aim? To remove the hassle for homeowners whilst short letting their properties.

How do we do this? We are at the crux of a young, expanding market. We are pioneers with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services.

We pride ourselves on having in-depth local knowledge of the areas within which we operate, this is evidenced by our unique Reception Spaces which provide face-to-face support for guests.

We have grown the business 100% over the last year however we don’t plan on stopping there! We aim to increase our presence across London with the opening of new Reception Spaces - a totally unique concept in the short-term letting industry. Our new Shepherd’s Bush Reception Space will open its doors in May followed by a third Reception Space opening in the heart of Victoria within the next quarter. These unique spaces enhance our ability to provide London’s homeowners with a local, personal and fully-managed service when short-letting their property – designed to give more people the confidence to short-let their home.

We’re no one trick pony however! As a market leader in operational efficiency, we offer a number of other hospitality clients and short-term rental companies a tailored B2B service that includes housekeeping, freshly pressed linen, the provision of luxury amenities, property maintenance and check-ins - a reliable and convenient way to ensure every guest has a hotel-like experience.

Short-term rental companies across London no longer have to rely on different contractors to deliver operational support, we provide a one-stop shop that fully integrates with our clients’ brands and business objectives.

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