[{{ $ctrl._job.status.name | translate}}] Reservations Coordinator/ Reservations Officer - French Speaking
Constance Ephelia Resort

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Description du poste

DUTIES AND RESPONSIBILITIES:

  • Have a thorough knowledge of the entire hotel services and facilities
  • Answer inquiries of room rates, outlets and room locations.
  • To be totally familiar with all aspects of the reservation systems
  • Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
  • Post advance deposits and keep accurate records of deposits.
  • Process rooming lists and group blocks and indicate special requests and billing procedures
  • File and process reservations correspondence, make certain all files are current and in order.
  • Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
  • Accommodate and document special requests in an accurate and efficient manner.
  • Explain guarantee and cancellation policies to callers.
  • Describe room accommodations and benefit feature sale amenities to guests.
  • Use sales techniques when assisting guests in making reservations,
  • Answer guest questions about property facilities/services 
  • Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
  • Follow "up selling" techniques and sales strategies in order to maximise hotel revenue.

Candidate Requirements :

  • 1-2 years’ experience in a Reservation Agent role
  • English Language proficiency/preferably French speaking candidates
  • Ability to work and communicate in a multinational environment
  • Able to work in a fast paced environment and can multitask
  • Ability to remain calm and composed under pressure
  • Flexible in terms of scheduling
  • Applies a professional, confidential and ethical approach at all times
  • Previous experience in tourism industry would be an advantage

Profil recherché

See description

Contrat
Temps plein
Lieu
Mahé, Seychelles
Département
Conciergerie
Début
Dès que possible
Durée du contrat
Indéfini

Constance Ephelia Resort

Overlooking the Port Launay National Marine Park, Constance Éphélia Seychelles enjoys a unique location set within 120 hectares of land with luxuriant and rare vegetation on Mahe.

Each of the five restaurants has its own culinary concept. Guests can also enjoy drinks and cocktails while cooling off at indoor and poolside bars.

Constance Éphélia Seychelles has developed its services in banqueting and event organisation. The hotel also proposes various land and water facilities. After joying thrilling sports activities like wall climbing and canoeing, guest will relax at the spa village of 5000m2, offering prestigious Shiseido treatments.

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