[{{ $ctrl._job.status.name | translate}}] Villa Host/Butler
Constance Ephelia Resort

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Description du poste

DUTIES AND RESPONSIBILITIES :

  • Ensure that the accommodation is prepared to the specific needs of arriving guest
  • Prepare welcome registration card, welcoming letter, Keys cards.
  • Ensure that a Supervisor/Manager inspects the Villa prior to arrival
  • Be on standby at the SB Entrance to personally welcome your guest upon arrival
  • Be able to operate and help guests with all in-villa equipment such as TV, miniMac espresso machine
  • Offer personalized services – however not to be confused with a Butler Service
  • Monitor guest activity while at the resort, including being on call for any special requests or last minute needs. 
  • See to any secretarial needs of guests, such as faxing, copying and printing
  • Assist guest with luggage, transport arrangements and restaurant bookings, informing guest any special events (Management Cocktail, Wine Dinners, Zee Bar Entertainment, Festive Specials etc.)
  • Operate on the basis that service to and the pleasure of the guests is the highest priority.
  • Follow up with guest request
  • Deliver items to the villas
  • Ensure you regularly meet the guest and get feedback to ensure they are satisfied with their stay. Any negative feedback needs to be brought to the attention of the Supervisor & Manager for immediate action.
  • Present folio to the guest upon departure. Research and clarify any misunderstandings with regards to the guest folio
  • Coordinate & organise check-out procedure for the guest : Ensure bill is given prior to departure, ensure transfer is organized, ensure wake up calls/pick up requests are logged
  • Ensure you are punctual to pick up your guest for departures
  • Assist the guest with luggage and transport to the Reception, remind them to empty the safe & if they have their passports
  • Prior to departure ensure the guest has paid all the bills (Follow up with Reception)
  • Ensure the guest confirms that all his/her luggage is in the transport vehicle
  • Bid a warm farewell to the guest.

Candidate Requirements  :

  • Certificate Housekeeping / FO Operations
  • Additional language skills : Russian, German, Arabic & French ( MUST)
  • Capable of adapting to different cultures and ways of life
  • Previous experience in tourism industry would be an advantage

Profil recherché

See description

Contrat
Temps plein
Lieu
Mahé, Seychelles
Département
Conciergerie, Réception, Housekeeping
Début
Dès que possible
Durée du contrat
Indéfini

Constance Ephelia Resort

Overlooking the Port Launay National Marine Park, Constance Éphélia Seychelles enjoys a unique location set within 120 hectares of land with luxuriant and rare vegetation on Mahe.

Each of the five restaurants has its own culinary concept. Guests can also enjoy drinks and cocktails while cooling off at indoor and poolside bars.

Constance Éphélia Seychelles has developed its services in banqueting and event organisation. The hotel also proposes various land and water facilities. After joying thrilling sports activities like wall climbing and canoeing, guest will relax at the spa village of 5000m2, offering prestigious Shiseido treatments.

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