[{{ $ctrl._job.status.name | translate}}] Assistant Front Office Manager
Constance Halaveli Resort

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Description du poste

DUTIES AND RESPONSIBILITIES:

 

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

  1. General
  • At all times offer graceful, personalized and caring service towards all guests as you are an ambassador of the Constance Halaveli service philosophy 
  • To embody in all your interactions with guests, passion and enthusiasm for service, focusing all attention on the guests 
  • At all times exhibit good posture and an elegant demeanor, and  speak in a polite and attentive manner
  • Always address the guests with their name, keeping eye contact and smiling
  • At all times take ownership of guests request and do not refer guests elsewhere
  • At all times adhere to the grooming and etiquette standards of the resort
  • Always display punctuality and good attendance as an act of responsibility towards the guest service and towards your colleagues  
  • Always be courteous, considerate, supportive and respectful towards other team members of FO and rest of the resort. Treat others as you would like to be treated. 
  • Ensure to keep yourself updated with the role of FO in Fire, Tsunami and First Aid  standards , trough trainings
  • Attend all the trainings that you are assigned to within your department or on a resort level

2. Work duties

·Ensure Front Office Areas are in a good state of maintenance and cleanliness

  • Assist the F/O Manager in the supervision of all aspects of Front Office operations established standards.
  • Produce all administrative and statistical reports required by the F/ O Manager
  • Assist F/O Manager in the annual vacation plan and time keeping reports
  • Ensure that all complaints are immediately followed up on and communicated to the relevant departments and resolved within 24 hours
  • Ensure that all Front Office staff demonstrate proactive and enthusiastic guest care
  • Ensure that a complete and updated guest history system is maintained
  • Ensure that Sections supervisors always actions all procedures as set down in the Shift Procedures
  • Ensure that structured handovers and briefings are carried out for each shift
  • Ensure that staff are rostered in accordance with Business needs and the Training Activities within the Hotel
·Supervise staff behavior and take immediate corrective action when behavior is below Hotel standards
  • Assist the F/O Manager in the systematic appraisal of all F/O employees
  • Ensure that all accounting procedures area carried out in accordance with Hotel
  • Carry out weekly spot checks on cashiering and float balances
  • Liaise closely with Housekeeping to ensure that optimum number of rooms are available and all incoming guest requirements are met
  • Communicate regularly with the F/O Manager to keep him/her fully informed
  • Communicate with all the departments, keeping them informed concerning any arrangements affecting their area
  • Pro-actively sell and promote the various outlets and services of the Hotel to our guests
  • Ensure that the F/O supplies are reordered in a correct and timely system
  • Perform any other duties as assigned by Management
  • Conducts trainings and ensure all the trainings are conducted on a monthly basis on  a consistent basis
  • Overlooks the paperwork and administration works
  • Acts as champion in guest profiling and mail system
  • Ensures arrivals and departures are attended
  • Meets guests often to supervise guest overall satisfaction
  • Actively promotes good feedback in our GSS and social media

3. Management Duties

  • Work closely with GRM and FOM to carry out skill and knowledge training, and asses further training requirements
  • Act as Duty Manager on a rotation basis
  • Ensure a supportive and learning working environment for the team members
  • Execute performance evaluation on 4 monthly basis  
  • Perform any other duties as assigned by Management.

Profil recherché

See description

Contrat
Temps plein
Lieu
Halaveli Island, Maldives
Département
Conciergerie
Début
Dès que possible
Durée du contrat
Indéfini

Constance Halaveli Resort

If you’re looking to turn your dream of an exclusive, luxury Indian Ocean getaway into a reality then look no further than the beautiful 6* Constance Halaveli Resort.

Floating in the North Ari atoll, Constance Halaveli Maldives is this 5-star hotel where a unique luxury lifestyle can be experienced.
At Constance Halaveli Maldives, each villa suspended on stilts has a sun terrace inviting to dip in the private plunge pool.

In addition the hotel ensures sumptuous cuisine or regenerating moment in its peaceful spa.

Constance Halaveli Maldives is a generous purveyor of pure contentment that guarantees a memorable escape.

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