Description du poste
We want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and: Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced. Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Your day to day
Under the general direction of the Front Office Manager, and within the limited of established IHG and local hotel policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community. Duties and Responsibilities - Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations - Duty Manager to inspect the condition and cleanliness of Hotel vehicles on daily basis - Assure that Hotel entrance and Public Area are to be kept clean at all times - Duty Manager personally review the activities and events of the hotel and assure proper preparation at all times - Duty Manager to personally review VIP in house guests list and arrival list and VIP Rooms allocations - Perform a minimum of 5 courtesy calls per day and log it in Guest Relations logbook - Encourage guest to post their reviews on Trip-Advisor - Inspect a minimum of two rooms per day covering all aspects related to cleanliness, settings, room condition, maintenance, as per hotel standards - Up-sell late Check-Out - Check on daily bases on staff Hygiene and assure all staff are compliant with grooming and Hygiene standards - Train colleagues on regular bases and assure that all Front Office colleagues are well trained and implementing the Hotel / Front Office policies and procedures particular the Credit Authorization Policy.
What we need from you
A University degree in Hospitality Management/Business management or a related field. At least 03 years of experience is required as a Supervisory/DM of a 5-star or reputable chain hotel. Leadership skills. Communication skills. Time management skills. Preferably Female Arabic Speaker.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.
- Temps plein
- Dès que possible
- Durée du contrat