Duty Manager - Crowne Plaza Perth

[{{ $ctrl._job.status.name | translate}}] Duty Manager - Crowne Plaza Perth
Crowne Plaza

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Description du poste

Description

Your day to day

As a full time Duty Manager (Guest Experience Manager), you''ll be offering guests a warm welcome to the hotel or a fond farewell on departure and assisting with anything in between as well as overseeing the Hotel Operations in the absence of department heads and Senior Management.

  • Having authentic conversations with our guests to resolve their issues, queries or concerns
  • Being the first point of contact for any critical emergency situations
  • Leading the team to deliver results that positively impact guest experience and overall Hotel performance
  • Focusing on team development to ensure our team are continuously learning and broadening their skills
What we need from you
  • Experience - Minimum one year experience in a Duty Manager or Front Office Supervisory role
  • Positive energy, eye for detail, and passion for delivering great guest experiences
  • Ability to have genuine connections with guests and colleagues
  • Ability to work in a fast-paced environment and prioritise workload
  • Strong attention to detail, written and verbal communication and organisational skills
  • Team player with a collaborative approach to work
  • Advantageous to hold manual drivers license and an Approved Managers Certificate
  • Flexibility - nights, weekend and public holiday shifts are all a part of the job
  • Working Rights - you must have unrestricted and unlimited working rights in Australia.
What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

Profil recherché

See description

Contrat
Temps plein
Lieu
Australie-Occidentale, Australie
Département
Autre
Début
Dès que possible

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