[{{ $ctrl._job.status.name | translate}}] Customer Success Coordinator Bilingual English Speaker
Dayuse.com

Publiée

Description du poste

Our international Business Development team is looking for a dynamic, motivated Customer & Partner Success Coordinator based in our office in Paris to contribute to the development of our presence across several markets around the world.
This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

• Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
• Coordination of reservation requests including eventual book out situations
• Processing reviews, complaints, and claims via several online tools and CRMs
• Deliver a high level of guest satisfaction management (we offer a 100% response service)
• Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)
• Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
• Building productive commercial relationships with accommodation partners across multiple markets and cities around the world

Profil recherché

• Fully bilingual-level English speaker
• Other languages are a big plus in our international team
• Excellent communication and sense of diplomacy
• Hospitality experience desired: front desk, guest relations, or reception is ideal
• At ease with internet tools including Google Suite, Microsoft Office, Excel etc
• Dynamic, reactive, and able to prioritize busy workloads
• Personal culture fit for a dynamic, multicultural startup environment

Additional information:

• Contract: Full time permanent position (CDI)
• Location: 9th arr. in Paris, France
• Start: ASAP!
• Package includes 50% of Pass Navigo + meal tickets + comprehensive healthcare plan
• Career opportunities in a fast-paced, rapidly growing environment!

In compliance with GDPR regulations in place, DAYUSE commits to only collecting information relevant for recruitment purposes and retaining this information for a finite period of time.
By applying for this job offer, the candidate agrees to give his legal consent for the transmission of his personal information.

Détails

Contrat
Temps plein
Lieu
Paris, France
Département
Ventes et marketing, Service client
Langues
Anglais, Allemand (facultatif), Français (facultatif), Italien (facultatif), Espagnol (facultatif)
Début
Dès que possible
Durée du contrat
Indéfini

Dayuse.com

Dayuse.com is the worldwide leader in daytime hotel reservation platforms and a key figure in the hospitality revolution. By offering guests a novel experience that transforms luxury hotels into daytime living spaces, Dayuse.com is shaking up industry codes. Our platform provides a solution for modern consumers who demand unique and readily-available services to complement a fast-paced and hyper-connected lifestyle.

With headquarters in Paris and offices now in New York and Hong Kong, Dayuse.com’s service has grown to be available in 25 countries and over 200 cities with more than 5,000 hotel partners. After receiving a $17 million in Series A funding from leading Venture Capitalists in 2016, we are continuing our rapid expansion, winning Phocuswright's 2016 People’s Choice Award in the Innovation Launch category, Startup of the Year 2016 (l'Express/EY), then Finalist of the Future Startup Unicorns 2017 (Challenges/EuroNext).

To accompany us in this expansion, we’re recruiting tenacious and proactive talents, especially those driven by the desire to tackle the challenges of an innovative startup that is disrupting the digital travel industry.

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