Description du poste
Seasonal PBX Hotel Operator
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.
Summary of Responsibilities: Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the Hotel’s standards, including but not limited to sending guest folios, inputting request to appropriate departments, etc.
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
Maintain and monitor the “Royal Service” and "Keypr" software system
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle and distribute faxes, voice messages and written messages for internal and external Guests
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Previous customer related experience an asset
Must possess outstanding guest services skills and sophisticated verbal communication skills
Computer literate in Microsoft Window applications required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Frequent sitting throughout shift
Occasional standing, kneeling, pushing, pulling, lifting
Visa Requirements: Must have proof of eligibility to work in the United States.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Fairmont Miramar Hotel & Bungalows is proud to be an Equal Opportunity Employer
- Temps plein
- Wilshire Montana, Santa Monica, CA, États-Unis
- Dès que possible
- Durée du contrat