Conference and Catering internship
À propos du poste
Conference Concierge – Catering, Conference Services &/or Events
- Learn how to act as a personal service ambassador /liaison, on behalf of Conference Services, between the Meeting Planner and the various hotel operating departments.
- Consistently offer professional, friendly and engaging service.
- Understand on how to build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests.
- Be able to ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel.
- Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor.
- Check in with Meeting Planner and other departmental maids prior to start of function to ensure everything is initially set up to customer’s satisfaction.
- Check in multiple times throughout the day to assist with changes/updates.
- Be actively visible on the floor, and always accessible to the customer via phone/Nextel/radio.
- Use daily checklist to ensure accuracy of all events, and adherence to Fairmont standards and BEO details. Every function room in use should be checked in advance of client arrival.
- Partner with Banquet operations and other departamental maids at beginning of shift, throughout shift, and at end of shift; to ensure consistent information sharing.
- Update Conference Services Managers throughout day on group status, any actions taken, and any necessary follow up needed.
- Be part of pre-conference/event meetings with clients and summarize job responsibilities, contact information, and course of action in absence of Conference Concierge.
- Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
- Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department.
- Manage function room keys for Meeting Planner. Ensure function rooms are properly keyed and manage inventory of keys with Meeting Planner.
- Support the inspection of VIP rooms, guest rooms, and/or hospitality suites.
- Additional responsibilities, as outlined by Director or Assistant Director.
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Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred).
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University/College degree in a related discipline preferred.
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Excellent communication skills, both written and verbal required.
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Strong leadership, excellent interpersonal skills, and superior problem solving abilities.
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Highly responsible, reliable and ethical. A reputation for honesty and integrity.
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Highly motivated self-starter, able to work in fast moving environment.
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Ability to focus attention on guest needs, remaining calm and courteous at all times.
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Ability to do the internship days, nights and weekend; when necessary.
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EU Citizen or Eu studies Visa
- Département: Autre Événementiel
À propos de vous
- Langues requises: Anglais et Espagnol.
L'entreprise
We are proud to extend the tradition of Fairmont hospitality to historic Barcelona with the magnificent five-star Fairmont Rey Juan Carlos I.
Set in 25,000 square meters of breathtaking 19th century gardens, with unparalleled views of the stunning Barcelona skyline, this luxurious urban hotel provides a tranquil retreat in the heart of Spain’s celebrated second city. With a central location on the prestigious Avenida Diagonal and excellent transport links as well as a shuttle service to city cente, the Fairmont Rey Juan Carlos I excels as both an impressive hub for business and a memorable base for exploring Barcelona and wider Catalonia.
Major attractions and amenities, including the famous Camp Nou stadium, the Barcelona Polo Club and the financial district, are all within easy reach of the hotel, and the vibrant restaurants, bars and shopping streets that have made Barcelona a world-class destination are just a stone’s throw away.
Whatever your reason for visiting Barcelona The Fairmont Rey Juan Carlos I, with its 432 elegantly appointed guest rooms and suites, engaging service and glamorous ambience, will ensure you have a memorable stay.
Conference and Catering internship
Temps plein, Indéfini
Date de début du contrat:
Date d'entrée en fonction (au plus tard):