Fairmont Scottsdale Princess
Publiée
In Room Dining & Restaurant Sales Agent
À propos du poste
In Room Dining & Restaurant Sales Agent
At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. As an In Room Dining & Restaurant Sales Agent, your passion for guest service and the pride you take in our menu offerings will ensure our Outlets are a preferred dining destination and workplace!
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Responsible for answering phone calls, offer professional, friendly, and engaging service.
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Ensure guest’s satisfaction by giving prompt, courteous and efficient service at all times.
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Responsible to coordinate all service requirements addressed to In-room dining department and F&B outlets.
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Directly involved in the order taking process while dealing with guest requests and orders, courteously, efficiently and promptly.
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Directly involved in F&B restaurant reservations via phone or any other application programmed with Fairmont Scottsdale Princess.
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Coordinate large and small party reservations with the F&B Outlet team by operating Open table.
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Knowledge of In-room dining, and F&B outlets menu and ongoing promotions.
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Provide recommendations and suggestions upon guest’s request.
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Promptly handle guest queries, complaints and all issues in a professional manner.
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Ability to communicate with the guests and anticipate their needs.
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Ensure proper handover is given to the next shift and also to the department leaders.
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Follow outlet policies, procedures and service standards.
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Ability to lead the shift when opportunity presents itself.
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Follow all safety and sanitation policies when handling F&B.
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Other duties as assigned.
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Previous Food and Beverage or Customer service experience preferred.
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Previous Point of Sale system experience required
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Computer literate in Microsoft Window applications required
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High school diploma or GED or any other job related experience is required.
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Excellent communication and organizational skills
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Strong interpersonal and problem solving abilities
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Highly responsible & reliable
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Ability to work well under pressure in a fast paced environment
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Ability to work cohesively as part of a team
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Ability to focus attention on guest needs, remaining calm and courteous at all times
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Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/Meet/Grooming-Guidelines
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 25 lbs
- Frequent kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
- Département: Autre Commercial
In Room Dining & Restaurant Sales Agent
North Scottsdale, Scottsdale, AZ, États-Unis
Temps plein, Indéfini
Date de début du contrat:
Date d'entrée en fonction (au plus tard):