Description du poste
Senior/Sales Manager, Proactive
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,028 well-appointed guestrooms, both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN, cutting-edge meeting space at Raffles City Convention Centre and one of Asia’s largest spas, Willow Stream Spa.
The position is responsible to drive revenue for both transient and groups from the respective market segments including accounts servicing, growing market share from existing accounts and securing new accounts. Other responsibilities include anticipating and exceeding of guests expectation and needs in planning and executing each event while ensuring the best return value for the hotels.
Summary of Responsibilities: Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:
• To manage assigned portfolio of accounts and ensure the following are achieved:- No accounts are lost to competitors in an unmanaged way, which fit our rate and volume criteria - All necessary actions are taken to maximize GOP from existing accounts in the assigned portfolio- Ongoing efforts are being identified and develop new accounts to meet portfolio growth objectives as identified in the annual performance appraisal- To address client requests to maximize client satisfaction while observing the hotel’s policies where appropriate Communications Responsibilities
• Maintain close contacts with assigned portfolio of accounts at both the hotel selection level and individual making hotel bookings using the following media as and when appropriate: - Field sales calls- Telephone contact- Entertainment and Site Inspection- Emails – newsletter, collaterals and personalized mails
Marketing & Sales Management Responsibilities• Maintain updated records on all accounts in Opera/Anais with an effective tracing system• Ensure contact details is always updated in Opera/Anais• Compile information and feedback from clients with regards to our hotel services in relation to:- Client’s needs- Competitor hotel services, facilities and benefits• Update information on competitor hotel profiles and activities to prepare for contributions on market segment strategies and sales tactics
• Comply with hotel and department policies and procedures at all time• Assist with any other Sales & Marketing projects as requested• Achieve annual sales goals (in terms of room or catering revenue)
- Candidate must possess at least a GCE “A” level certificate or Diploma
At least 4 years of relevant experience in the hotel industry
Strong computer knowledge of Microsoft Office and Opera system
Possess good communication and interpersonal skills at all levels of management
Ability to manage and develop sales portfolio of clients
Multicultural awareness and able to work with people from diverse cultures
Flexible and able to embrace and respond to change effectively
Ability to make decision independently
Self-motivated and energetic
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit: www.fairmontcareers.com or www.swissotel.com/careers to learn more about Fairmont Hotels & Resorts and Swissôtel Hotels & Resorts and the extraordinary opportunities that exist.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster growth and reward your efforts. Our teams around the globe endeavor to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities. Together we design career plans and unveil new professional perspectives through our various development programs, and with you playing a part, you will help make your ambitions real. An exciting future awaits!
We regret that only shortlisted candidates will be notified.
- Temps plein
- Dès que possible
- Contract duration