Duty Manager
Ce poste n'est plus disponible, mais il y a plus de Secrétaire / Assistant(e) de direction offres d'emploi
Duty Manager

Finn Lough

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Duty Manager

À propos du poste

The Duty Manager is responsible for working alongside the second Duty Manager to ensure the smooth running of Finn Lough on a day to day rota basis which does include evenings and weekends. Shift work will involve working 5 days out of 7.

Job Brief
As Duty Manager, you will work across all areas of the resort supporting and motivating the team, and focusing on providing the highest level of standards and service to all guests. You will be present on the floor, taking an active role in the day to day operations of the resort. You will monitor and act on guest feedback and be proactive in planning ahead. Our ideal candidate is energetic, self-driven, has excellent attention to detail and is enthusiastic about working within a rapidly expanding business.

Responsibilities
-Direct, oversee, and manage smooth daily operations at Finn Lough
-Liaise with all departments to maintain open lines of communication across each
-Oversee staff duties within each department and ensure efficient working practices
-On-property contact on shift, and responsible for the smooth running of day to day operations
-Review operating procedures in order to improve the efficiency of work
-Prepare the schedule in cooperation with your the Duty Manager and Guest Services Manager
-Check in regularly with employees to determine satisfaction and address any complaints or performance issues
-Assist in training new hires
-Help in fostering a positive environment for employees and guests
-Speak with guests on a regular basis to monitor customer satisfaction, preempt any issues or concerns and cross-sell wherever possible
-Record and address customer issues, emergencies and complaints that arise
-Ensure that guest requests, treatment of VIPs and special requirements are executed correctly
-Ensure the cleanliness and safety of all spaces are maintained
-Schedule regular maintenance and cleaning of facilities
-Perform general office duties as needed (sending/answering emails, phone calls, producing/filing electronic forms)
-Perform daily operational tasks in a timely manner
  • £23,000 - £26,000 per annum depending on experience
  • Live-in is a possibility to relocate according to availability. If living out locally, transport would be required.
  • Perks include; staff wellness, rewards scheme, and employee discount.
  • Département: Secrétaire / Assistant(e) de direction Direction

À propos de vous

-Positive attitude, always going above and beyond for guests
-Attentive to detail
-Hands on approach and passion for service
-Proactive in foreseeing and resolving potential issues
-Have experience using Microsoft office, EPOS & property management systems
-Have experience in an assistant management or similar management role
-Previous experience in the industry preferred
-Customer service experience
-Knowledge of cash management procedures
-Team management skills
-Strong organisational skills
-Strong problem-solving skills
-Availability to work in shifts including evenings and weekends
  • Langue requise: Anglais.

L'entreprise

Finn Lough is our fair lake. It’s a place apart. Separated by Boa Island, protected by the fair waters of the lough, we stand tall with the ancient woodlands of Fermanagh around us. Finn Lough isn’t like any other hotel or resort. Through our connection with design and nature, we offer our guests a different level of luxury. Because we believe that plugging out is the best way to recharge.

Each and every one of our unique accommodation offerings are designed to allow the outside in. The Bubble Domes are for the less than traditional and offer a fully immersive forest experience. The more traditional lakes houses and suites offer fresh, Scandi-inspired interiors with a touch of vintage Irish to give you a window to the water beyond.

Voir le profil
Fermé

Duty Manager

Belleek, Royaume-Uni

Temps plein, 12 mois

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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