[{{ $ctrl._job.status.name | translate}}] Customer Service Associate
Finn Lough

Publiée

Description du poste

Job Role
Due to business expansion and consistent growth, we are looking for a dynamic staff member to join our reservations team to help us deliver memorable, one of a kind experiences for our guests. Shift work will involve working a 40hr week. If you are attentive to detail, have great communication skills and enjoy working as part of a team, then we’d like to meet you!

Job Brief
As a Customer Services Associate, you will be responsible for ensuring every guest receives outstanding customer service and support. You will perform a range of duties including; answering phone calls, managing the switchboard, responding to email and Facebook inquiries, providing information about available rooms and rates, providing information about activities and experiences and processing payments. A successful candidate will have outstanding people skills, with great communication and organisational skills.

Responsibilities
-Regularly check upcoming reservations
-Check appropriate payments have been taken for bookings
-Preparation of check-in and check-out forms
- Reconcile bookings from various systems
-Liaising with other departments within the resort to ensure smooth delivery of guest requests
-Orientating guests to the resort and answering any queries
-Exceeding guest expectations
-Dealing with any guest complaints effectively
-Answering guest correspondence via email, telephone and social media (Facebook)
-Answering and processing sales calls
-Acting as an ambassador for Finn Lough, upselling and cross-selling wherever possible
-Preparation of daily run sheet
-Input up-to-date information regarding guests during their stay
-Ensure all information provided to guests is accurate and up-to-date
-Processing and reconciling guest payments
-Accommodate guest requests

Profil recherché

-Successful history as a front desk receptionist or related service experience
-Task-driven individual and ability to multitask
-Strong interpersonal and administrative skills.
-High level of professionalism and effective decision making
-Strong working knowledge of relevant computer software systems
-Numeracy skills
-Attention to detail and accuracy
-Ability to handle stress and stay calm under pressure
-Conflict resolution skills
-Ability to work well as part of a team
-Flexible regarding work schedules
-Ability to respond appropriately to diverse customers and guests

Détails

Contrat
Temps plein
Lieu
Barcelona, Espagne
Département
Administration et général, Réception, Réservations, Relations client, Service client
Langues
Anglais
Début
Dès que possible
Durée du contrat
Plus de 1 an
Échelle de rémunération
£18,000 -£22,000 per annum depending on experience
Hébergement
Private room is available in a shared house
Autres avantages
Perks include; staff wellness and rewards scheme.

Finn Lough

Finn Lough is our fair lake. It’s a place apart. Separated by Boa Island, protected by the fair waters of the lough, we stand tall with the ancient woodlands of Fermanagh around us. Finn Lough isn’t like any other hotel or resort. Through our connection with design and nature, we offer our guests a different level of luxury. Because we believe that plugging out is the best way to recharge.

Each and every one of our unique accommodation offerings are designed to allow the outside in. The Bubble Domes are for the less than traditional and offer a fully immersive forest experience. The more traditional lakes houses and suites offer fresh, Scandi-inspired interiors with a touch of vintage Irish to give you a window to the water beyond.

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