Guest Services Manager
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Guest Services Manager

À propos du poste

The main purpose of the role is to act as a hotel ambassador and to ensure all our guest have an enjoyable and comfortable stay. The Guest Services Manager will actively promote excellent customer service across all areas of the hotel, assisting all Front of House departments and ensuring all guest’s needs are met.
The Guest Services Manager will ensure a strong management presence is delivered in peak periods and will work with the front office team to deal with arrivals and departures.
Some other responsibilities will be to look after VIP guest, to deal with guest feedback and to coordinate any emergencies that may rise during your shift.

À propos de vous

The ideal candidate will be a proactive and experienced individual with intuitive customer service skills. As a Guest Services Manager, you will work 12hours shift patters, 4 days on 4 days off.
You will have previous experience working in a similar role within a hotel environment ideally in a luxury setting.
  • Langue requise: Anglais.

L'entreprise

One of the oldest family-owned hotels in London, luxury boutique hotel Flemings Mayfair opened in 1851 and was originally converted from 13 Georgian townhouses. Part of the Small Luxury Hotels of the World, the award-winning hotel offers unrivalled luxury accommodation in one of London’s most prestigious neighbourhoods moments from Green Park, Piccadilly and a short walk from Buckingham Palace. (129 bedrooms)

Following an impressive multimillion refurbishment completed in September 2016, the hotel now features new-look deluxe bedrooms, suites and apartments with elegant interior design; a stunning Indian-inspired Drawing Room serving afternoon tea; the highly-anticipated restaurant Ormer Mayfair by Michelin-starred chef Shaun Rankin; and Manetta’s, a stylish bar serving up sophisticated cocktails.

Opulent Interiors:
Showcasing the very best in contemporary style, interior designers Tully Filmer have turned every room into a serenely calm and restful haven, with three-metre-high ceilings, glamorous 1930’s inspired décor in shades of bronze and soft greys, period features and bespoke furniture in silver stained fiddle-back sycamore.

Flemings offers a selection of one, two and three-bedroom apartments with private entrances on Clarges Street. A truly luxurious stay is promised in the Penthouse, which sleeps six and boasts a private lift and rooftop terrace for al-fresco drinking, dining and entertaining. The Townhouse on Half Moon Street comprises seven beautifully appointed bedrooms and is available as an entire property or bookable as individual suites.

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Guest Services Manager

London, Royaume-Uni

Temps plein, Indéfini

Date de début du contrat:

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