Description du poste
Coordinates and liaises with various departments to ensure the hotel provides highest level guest experiences. Prepares management reports.
Personally inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience.
Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess.
Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information; conducts hotel tours.
Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company.
Keeps management informed of guest and staff related incidents; represents senior management in their absence. Ensures areas under supervision are perfectly maintained; conducts routine inspections of Public areas and guest rooms; takes proactive steps to rectify any shortcomings.
Performs night manager duties.
Maintains a strong network of useful contacts in the service industry.
This position is available for local Indian Nationals only.
- Temps plein
- Gandhi Nagar, Mumbai, India
- Dès que possible
- Durée du contrat