Temporary Assistant Guest Experience Manager

[{{ $ctrl._job.status.name | translate}}] Temporary Assistant Guest Experience Manager
Four Seasons - Oahu

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Description du poste

Job Summary

The Four Seasons Resort O’ahu at Ko Olina is looking for an Assistant Guest Experience Manager who has a passion for excellence and the spirit of aloha.

Ensure a smooth arrival and memorable stay for VIP, SA, Long Stay and Celebrity guests while complying with all Four Seasons’ policies and procedures.  Will assist all VIP, SA, Long Stay and Celebrity guests as in-house butler & suite concierge for the duration of their stay.  Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
 

Join Our  Ohana

We invite you to join our ‘ohana at the Four Seasons Resort O’ahu at Ko Olina as we continue to curate unique experiences to our guests. We’re excited to bring the Four Seasons Experience to O’ahu where we infuse the unique local culture here in Hawai’I with Four Seasons. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. Four Seasons has been ranked in FORTUNE Magazine’s 100 Best Companies to Work For since 1998. We’re looking for individuals with not only the right skills and attitude for the role, but also the aloha spirit!

Responsibilities

Essential Functions:

GUEST PRE ARRIVAL

  • Liaise with GEM/ AGEM, to better understand guest needs and requirements.
  • Study guests itinerary, family names, preferences and requests.
  • Coordinate amenities with room service and place kids, teen, and pet amenities in guest rooms
  • Cross check all room facilities and electronics are in working order.

GUEST ARRIVAL

  • Be present in suite upon check-in
  • Room Orientation
  • Going through the confirmed itinerary
  • Plan butler schedule with guest based on their needs

GUEST INHOUSE

  • Partner with GEM/AGEM
  • Keep daily contact with guest
  • Daily Reconfirm next day’s activities
  • Be present when leaving/coming back from room
  • Assist with F&B service in room
  • Liaise with housekeeping for cleaning services, suitable to guest schedule.

GUEST DEPARTURE

  • Review Folio day before
  • Organize/Reconfirm wakeup call / luggage pull / departure transportation / boarding passes printout
  • Bid Farewell

Successful candidates must possess legal work authorization in the United States.

About Four Seasons Resort O''ahu at Ko Olina

On Oahu’s sunny western coast – wild, rugged and conveniently close to Honolulu and Waikiki Beach – Four Seasons Resort O’ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury.

Chic and light-filled with vast ocean views, our 371 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort’s own beach. They are also able to play tennis and golf, then relax in the Spa – wrapped in the effortless elegance of Four Seasons.

Working at Four Seasons

Four Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.

Learn more about Four Seasons

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Learn more about Four Seasons O’ahu at Ko Olina on Social Media

Instagram: @FSOahu

Twitter: @FSOahu

Youtube: https://youtu.be/Cz8mTlUK2JI?list=PLZtVoN_vVWF8Rl7HVGcNL2HbJYhmZj_pt

Facebook: https://www.facebook.com/FourSeasonsResortOahu

We look forward to receiving your application! Mahalo!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ''EEOC is The Law'' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Profil recherché

See description

Contrat
Temps plein
Lieu
Kapolei, HI, États-Unis
Département
Autres
Début
Dès que possible
Durée du contrat
Indéfini

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