Assistant Director of Housekeeping & Laundry

[{{ $ctrl._job.status.name | translate}}] Assistant Director of Housekeeping & Laundry
Four Seasons - Scottsdale

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Description du poste

Department:        Housekeeping & Laundry

Position:               Assistant Director

Status:                  Full-Time

Summary:

The Assistant Director of Housekeeping manages the staff and controls the daily activities of the Housekeeping and Laundry Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness and the resort and Residence Club have appropriate linen at all times.

Company Background:

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees.  Because of our employee-centric approach, Four Seasons has been named to FORTUNE’s list of the “100 Best Companies to Work For,” and we are now one of only eight organizations to be included on this list since its inception in 1998.

Responsibilities:

Job duties include but are not limited to: 

  • Manages the staff of the Housekeeping and Laundry/Valet Department. 
  • Monitors each Room Attendant’s daily progress and inspects completed rooms to assure that all standards have been met
  • Develops daily productions schedules, assesses priorities for each type of linen that needs to be laundered.  Assigns staff to complete the needed activities for the day. 
  • Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
  • Coordinates work orders in assigned section and follows up to be sure work is completed. Releases checkout rooms to be sold

Skills/Qualifications:

Ideal candidate will have:

  • Previous supervisory or managerial experience
  • Bilingual preferred
  • Ability to read, write and speak English

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ''EEOC is The Law'' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Profil recherché

See description

Contrat
Temps plein
Lieu
Pinnacle Peak, Scottsdale, AZ, United States
Département
Management
Début
Dès que possible
Durée du contrat
Indéfini

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