Executive/Operations Administrative Assistant

Essential Functions:

• Perform administrative skills such as typing, filing, copying, faxing, opening and sorting mail, coordinating appointments for General Manager and Hotel Manager and answer telephones according to Four Seasons standards.
• Prepare written correspondence on behalf of General Manager and Hotel manager for approval.
• Compile monthly guest comment analysis and ensure proper distribution of results.
• Handle travel arrangements and reservations for managers and VIP guests.
• Comply with Four Seasons’ Work Rules and Standards of Conduct while maintaining the confidentiality of the Executive Office.
• Maintain a clean, neat and organized work area and file storage system
• Work harmoniously and professionally with co-workers and supervisors.
• Maintain master list of donations made to charities on behalf of the hotel.
• Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons, other employees and outside contacts.
• Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.  
• Take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
• Quote and be familiar with room and rate availability for current and future dates.
• Accept reservations, changes and cancellations in the absence of reservations staff.
• Select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
• Work closely with both Valet and Guest Services to ensure smooth arrival and departure experience (i.e.,) handling of guest vehicles, luggage, packages, message delivery and/or special requests.
• Handle guest problems or complaints and keeping senior management informed.

Minimum Requirement

• Must be able to work all shifts including, AM's, PM's, weekends, and holidays.
• Experience required by position is from one to two years of employment in the
• related position in Hotel industry.
• Requires a working knowledge of the aspect of services, policies or operations and general knowledge of the hotel.
• Requires knowledge and ability to operate computer equipment and the reservations system.
• Requires proficiency in the English and Spanish language.
•    Able to sit, stand and walk up to 8 hours.
• Ability to compose business correspondence.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf