Front Desk Agent Overnight - Full Time
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Front Desk Agent Overnight - Full Time

Four Seasons

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Front Desk Agent Overnight - Full Time

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The Four Seasons Resort Hualalai is looking for a Full Time Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Front Desk Agents have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Join Our Team

Work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Responsibilities

  • This is a full-time overnight role.
  • Checks in guest in an efficient and friendly manner, using guest name whenever possible.  Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.  Issues correct keys to the guest.
  • Checks out guest at end of stay.  Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.  Settles bill accurately through credit card or cash transaction.
  • Maintains a balanced bank assigned by the hotel.  Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
  • Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.  Can answer guest calls and direct them appropriately in the absence of a Communications Operator.


Desired Qualifications and Skills

  • Three to twelve months of previous Reservations and/or Front Office experience required.
  • Opera experience preferred.
  • Successful candidate must possess legal work authorization in United States
  • Ability to accurately read and work with computer systems.
  • Strong Customer Service skills   



What to Expect: You Will…

  • Be a champion of the Golden Rule: Do unto others as you would have them do unto you
  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Have access to a robust benefit plan
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence

    Learn more about what it is like to work at Four Seasons – visit us:

    http://jobs.fourseasons.com/

    https://www.linkedin.com/company/four-seasons-hotels-and-resorts
    https://www.facebook.com/FourSeasonsJobs

    https://twitter.com/FourSeasonsJobs

    We look forward to receiving your application!



Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
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Front Desk Agent Overnight - Full Time

États-Unis

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