Front Office Assistant Manager

Four Seasons Hotel Philadelphia at Comcast Center

Hotel Assistant Manager

Join a diverse and talented team in Philadelphia

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves, and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.

The role of the Hotel Assistant Manager

Assist in managing all functions of the Front Desk. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all hotel policies.  Ensure communications and follow-up with day shift on any problems, guest requests or special requirements. Monitor employees’ activities to assure that standards are being met, staff is being supported and guest needs are being met. 

Knowledge, Skills and Abilities 

The qualified candidate will possess a passion for flawless service and the highest level of integrity and work ethic.

Qualifications include:

• Solid communication and organization skills
• Proficiency in the use of Microsoft Office (Excel, Word)
• Strong interpersonal and team player skills
• Strong leadership and management skills
• Knowledge of Opera preferred but not required

About Four Seasons Hotel Philadelphia at Comcast Center

Floating atop the tallest building on the city skyline, Four Seasons Hotel Philadelphia at Comcast Center combines Four Seasons legendary service with first-of-its-kind Comcast technology and entertainment. Here, the world’s leading hoteliers, architects, restaurateurs, designers and technologists have collaborated to create one of the best urban luxury hotel experiences.  Four Seasons is partnered with Michelin starred chef Jean-Georges Vongerichten, James Beard award winning chef Greg Vernick and renowned florist Jeff Leatham to create an extraordinary experience.

Named one of Fortune Magazine’s 100 Best Companies to Work For for 23 years, Four Seasons Hotels & Resorts can offer an opportunity to build a life-long career with global potential. Our employees – people who share a single focus and are inspired to offer great service, personify our company culture. 

A career with Four Seasons means working for a company where our Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. Our benefits include complimentary hotel stays, competitive wages, Medical, Dental, Vision, 401K and complimentary meals. We strive to have a long-lasting, positive influence on the communities where we operate and on the people, we employ and serve around the world.

Miscellaneous

US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.

Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Learn more about Four Seasons:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf