Resident Manager - SLFT

[{{ $ | translate}}] Resident Manager - SLFT
Futian Shangri-La, Shenzhen

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Description du poste

Futian Shangri-La Hotel, Shenzhen


Futian Shangri-La Hotel, Shenzhen is the perfect sanctuary in the heart of a metropolitan city. We offer 478 beautifully appointed guestrooms, and 50 immense suites, as well as 53 serviced apartments for both business and leisure travelers. The Hotel boasts the largest pillarless Ballroom in Futian, Central Business District at 1,750 sqm large, for a combined total of banquet facilities in excess of 5,000 sqm.

We are currently looking for an experienced Resident Manager to join us. It takes a very special kind of person to work at Shangri-La, if you are an inspiring leader who places our people and our brand at the heart of all their decisions while delivering a superior guest experience; you are the right person for this role.


 How you’ll contribute to the team:
  • Adopt a hands-on approach to maintain quality and lead the team in all areas of operations to ensure enhanced levels of guest happiness
  • Handle every part of the hotel through close involvement in all operations, multi-skilling the team to ensure an efficient and effective business
  • Build a fun atmosphere and ensure a highly personalised and locally inspired guest experience
  • Lead and encourage the team by understanding their individual needs and working with them in an approachable way
  • Work closely and effectively with the General Manager to drive strategic projects, revenue and financial goals
  • Effectively manage costs, expenses, wastage, breakages, security and stock control whilst maintaining operational service levels to improve profitability in line with flow-through targets
  • Perform duties of the General Manager in the absence of the incumbent and perform other duties as required
What you will need to be considered:
  • A diploma and/or undergraduate degree in related disciplines
  • Ideally more than 10 years of experience in hospitality industry with local knowledge across multiple functions
  • Experience in Operations background with preference Rooms will be advantageous
  • Strong business acumen
  • Ability to strategize based on market demand periods to maximize revenue opportunities
  • Knowledge in hotel management best practices and relevant laws and guidelines
  • Enthusiastic and dedicated with an eye for details
  • Service-oriented and well-organized with strong sense of responsibility
  • Excellent communication skills in English and Mandarin (both written and spoken)

Profil recherché

See description

Temps plein
Lake Hills, Bellevue, WA, États-Unis
Dès que possible

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