Description du poste
The Glasgow Marriott have a fantastic opportunity for a Conference & Banqueting Supervisor to join our Conference & Banqueting Department on a Full Time basis.
Set in a bustling, cosmopolitan city with a renowned business centre and prestigious shopping, the four-star Glasgow Marriott Hotel puts you in the heart of it all. Our Glasgow hotel's location is within a five-minute stroll to nightlife, the Scottish Exhibition and Conference Centre, the Hydro arena, and one of the best shopping areas outside London. Perfect for business or leisure, we are one of the top luxury hotels in Glasgow. If you are planning an event in Glasgow, you'll appreciate our 15 sophisticated event venues, including two elegant ballrooms, fully-supported by expert catering and audio-visual technology.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Explore our very big world
We welcome you to join our global and diverse family. Your positive energy and people-pleasing mind-set are an important part of why our guests continue to choose us for their event needs. Every day presents a new opportunity to interact with people from all over the world, giving you new inspiration and perspective.
The impact you’ll make
You will enjoy working with a well-synchronized service staff, prepared to do whatever it takes to pull off a flawless event. When the guests arrive, they will be pleased to find your polished appearance and dedication to exceptional service that delights in the details. You will feel a sense of accomplishment knowing that you’ve impressed each guest with personalized attention.
Ensure staff is working together as a team. Inspect grooming and attire of staff, and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfil any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook. Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors.
The ideal person will need to have the following experience, knowledge and skills:
Previous experience working within a similar environment preferred
Previous supervisory experience is preferred
Experience working in a high volume and fast paced environment
Cash handling (able to operate a till and card machine)
Familiar with Licensing Laws
Able to provide extra level of service and product knowledge
Good customer service skills and ability to deliver high quality service and interact with all types of customers
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
- Temps plein
- Scotland, Royaume-Uni
- Restauration autre
- Dès que possible