Guest Relations Manager
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Fermé

Guest Relations Manager

À propos du poste

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary
 
     Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

À propos de vous

See description
  • Langue requise: Anglais.

L'entreprise

Grosvenor House, A JW Marriott Hotel is one of London’s most iconic hotels. Centrally located in the heart of London overlooking Hyde Park in exclusive Mayfair, it holds one of the capital’s most desirable addresses in ‘Park Lane’. With a rich history and built to the designs of L. Rome Guthrie and Sir Edwin Lutyens from 1927 and 1929, Grosvenor House, A JW Marriott Hotel has long held its position as a leader in Central London luxury hotels.

The hotel boasts 496 luxurious guest rooms including 73 suites, and offers a wide array of culinary experiences, from elegant, award-winning afternoon tea or a glass of Champagne in The Park Room to an evening cognac at the The Library Bar. For a fantastic dinner, JW Steakhouse embodies the hotel’s historical American connections, allowing guests to indulge in London’s finest steaks in a classic American steak house setting. For a more traditional British setting, enjoy a delicious international meal at Corrigan’s Mayfair. For a drink, enjoy one of the many Bourbons on offer at the Bourbon Bar or experience the famous Red Bar and its unique cocktails.

Near to everything, convenient for everyone, the hotel has an unrivaled range of entertaining space. With 20 meeting rooms in 86 Park Lane including the famous Great Room and the Ballroom, totaling 5,660 square meters, it is one of the most flexible and elegant venues in London for a business or social event, whether entertaining on the grandest scale or working one to one.

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Guest Relations Manager

London, Royaume-Uni

Temps plein, Indéfini

Date de début du contrat:

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