Receptionist - Grosvenor House Suites by Jumeirah Living
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Receptionist - Grosvenor House Suites by Jumeirah Living

À propos du poste

About Jumeirah

 

Grosvenor House Suites is the newest luxury establishment on Park Lane, offering residences that combine the best of five star service with the privacy and discretion of having one’s own Mayfair property. Managed by Jumeirah Living, the 130 fully equipped serviced Suites range from studios to 1, 2, 3 bedroom Suites, 4 London Suites and 4 super luxury Penthouses; of which one being the 5-bedroom Grosvenor Penthouse, offering truly personalised touches for effortless living. Whether for short, mid-term or extended stays, Grosvenor House Suites feature cutting-edge technology, sumptuous finishes and contemporary design to provide guests and residents with the exceptional, world-class luxury service for which Jumeirah is renowned, in a home away from home.

 

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.

 

 

 

About the role

 

 

 

 

 

 

We are currently recruiting for a Receptionist to join the Front Office Team, offering a highly specialised personalised service to our residents and guests. 

 

As a Receptionist you will provide the wow factor service and whilst some duties are similar to that of a traditional receptionist there will also be lots more variety! The successful candidate will provide a warm welcome to residents upon arrival, ensuring that the guest experience is beyond their expectations from the moment they reach the reception desk in the atrium. They will check the residents in and provide a personalised service during their stay.

 

This interesting role may also include more unusual requests and errands-so flexibility and the ability to multi task is a must! 

 

Main duties include
  • Greet all residents at any time in a friendly and helpful manner and attempt to learn and use Residents name at every opportunity. Register arriving Residents ensuring that full details are obtained on the registration form in accordance with established procedures.
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  • Establish an active communication with the Residents in order to obtain as much as possible information about their preferences and needs.
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  • Promptly add new residents’ preferences on their profile and communicate it to the Line Manager and the Team.
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  • On check in, ensures, in consultation with the Assistant Front Office Manager if necessary, that the Residents is assigned a room of the type and at the rate requested. In the case of a walk in, the Residents should be sold a room at the highest available rate.
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  • Escort Residents to their rooms on checking in, explain and endeavour to sell the hotel’s food and beverage facilities. Explain all the facilities in the room.
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  • Enter all arrivals’ check in details accurately in the computer and modifies any information correctly with particular care towards spelling and room rates.
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  • Complete and record messages ensuring that they are accurate and clear, and are delivered as soon as possible.
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  • Contact departing residents and verify departure date and time
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  • Ensure advance reservations at such times as when the reservations office is unable to do so.
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  • Ensure that all rooms are sold at the best possible rate, thus maximising residence revenue
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About you


To be considered for this role you must have experience of working as a Receptionist within a 4 or 5 Star hotel and have knowledge of the Opera System.


You will possess excellent Customer service experience, being able to anticipate guests needs and exceed their expectations.


Personality is the key to our roles, as is a genuine passion for world class personalised service. We want people who are confident, have excellent command of the English language - written, reading and spoken; are able to multi task, undertake duties outside of the normal job description, are easy to be around and can really contribute to shaping this new era of Jumeirah living.


If this sounds like you and you are passionate about providing thoughtful and generous service to guests, are ambitious, hardworking and take a genuine interest in people, we would like to hear from you.


About the benefits


Jumeirah believes in paying the best for the best and so an attractive salary plus benefits is offered for the positions.  This is a fabulous opportunity to join a luxury hospitality operator with ambitious future expansion plans.


À propos de vous

See description
  • Langue requise: Anglais.

L'entreprise

Grosvenor House Suites by Jumeirah Living offers a luxurious and sophisticated lifestyle at London’s most exclusive address. Enjoy the services of a luxury serviced apartment, with the discretion, comfort and security of a private Mayfair residence.

130 suites from studios through to one, two, three and four bedroom suites as well as four, four and five bedroom Penthouses are the epitome of British design chic, where home is nothing less than an elegant and refined experience.

No detail has been spared in the appointment of these magnificent contemporary residences. From daily maid service to state of the art technology and 24 hour Concierge, these stylish suites feature everything that you would expect from luxury five star services, yet personalised to your individual requirements.

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Receptionist - Grosvenor House Suites by Jumeirah Living

London, Royaume-Uni

Temps plein, Indéfini

Date de début du contrat:

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