The Lounge Manager大堂酒廊经理

[{{ $ctrl._job.status.name | translate}}] The Lounge Manager大堂酒廊经理
Hangzhou Marriott Hotel Qianjiang

Publiée
Intéressé(e) par cette offre ?

Description du poste

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary
 
     Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
 
     Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Profil recherché

See description

Contrat
Temps plein
Lieu
Hangzhou, Chine
Département
Hébergement
Début
Dès que possible

Autres offres suggérées

{{:: 'Telephone Operator' | ellipsis : 40 : true }}

{{:: 'The Ritz-Carlton, Shenzhen' | ellipsis : 35 : true }}

{{:: 'Guest Relations Officer' | ellipsis : 40 : true }}

{{:: 'Habtoor Grand Resort, Autograph Collection' | ellipsis : 35 : true }}

{{:: 'Duty Manager' | ellipsis : 40 : true }}

{{:: 'Sofitel Dubai The Palm Resort & Spa' | ellipsis : 35 : true }}

{{:: 'Guest Services Associate I' | ellipsis : 40 : true }}

{{:: 'Sheraton Jabal Kaaba Makkah' | ellipsis : 35 : true }}
Intéressé(e) par cette offre ?
Autres offres
Turndown Attendant , P/T
Amelia Island, United States
Housekeeper
Houston, TX, États-Unis
Housekeeper, Public Areas
Amelia Island, United States
Linen Runner
Newark, NJ, États-Unis
Laundry Attendant
Amelia Island, United States
Voir 15853 autres offres